TTEC reviews

- the Legacy TTEC team is still figuring out how to operate TTEC digital. Coming from a BPO org, they haven’t “matured” to work with a large team of professionals (benefits, appropriate development opportunities, leadership skills of people leaders. - you are just a number. This company goes through frequent layoffs and it’s evident these decisions aren’t always based on merit, loyalty, effectiveness etc. - very top down leadership, not effective input from teams that know the business and customers -tech systems and tools lack matching industry standards and that which they also implement for clients - rare in-person gatherings to foster better working relationships -many friends and family and prior working relationship bonds supersede merit in promotions and job security - many leaders that are very good at the tech but severely lacking in leadership skills, toxic work eviornment -I’d be nervous if I worked here and got cancer or something. This company gives me the impression they’d find a legal way to see you out quickly these days. They cut benefits the day they let you go. (Just like a call center) -although innovative in some health benefits like going through programs to earn money and potentially improving health, many are outraged at this. You pay an extra premium if you’re a smoker… and they test you! -middle management sometimes lacks vision or autonomy from the greater TTEC. -very limited diversity in workforce - many employee resources are built for the call center employee. This is getting better but the mindset is very much there.

An apparently botched merger with Avtex led to widespread confusion about roles, responsibilities, and culture. A major branding and leadership change was implemented, only to be dialed back after leadership suddenly quit after about 6 months. Managers are under extreme pressure to hit certain quarterly targets, which in turn puts pressure on project managers, who are forced to focus on KPIs that are arbitrary and unrelated to the specific project. There is an extremely rigid and punitive quality assurance regime that disqualifies you for quarterly bonuses for something as trivial as a spelling error. QA reviewers are incentivized to ferret out such errors - their success depends on designer failures. This fosters cross-team resentments and causes long-term damage to one's future prospects within the company. Actual client satisfaction regarding quality seems less important that playing "gotcha" with extremely competent and experience designers.