TTEC reviews

3.3

55% would recommend to a friend

(11,467 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,467 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
3.0
Feb 23, 2018

Tech Support Chat

Recommend
CEO approval
Business Outlook

Pros

Work from home, flexible in allowing you to switch hours with other employees. These two things are the biggest plus for me because it allows you to make a little (very little) extra money and IF you are able to switch your hours with someone else you can possibly have your perfect schedule. If you can not find someone willing to swap hours with you, this is where the possible problem comes in........

Cons

While they allowed you to swap hours with your coworkers through emails, your schedule was VERY unpredictable and ALWAYS changing. You could be working 8am-12pm for 2 weeks and then all of a sudden a shift bid/schedule change came up and your new hours would be 10am-2pm. 3 weeks later another change to 1pm-5pm. I started on a 5am-9am schedule and within 2 months my schedule had changed 5 times and I was working 5pm-9pm. Needless to say I did a lot of swapping. Also the supervisors can be rude/short with you. Be prepared to do more than the job you are hired for.

2.0
Feb 22, 2018

Terrible Upper Managment.. No room for growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There were no pros.

Cons

Constant false promises, once you move from the floor to supervisor there is no where else to go.. Very stagnant. Over worked and underpaid, there was no incentive to work harder other than you will get fired. The hours would constantly change and you really could not be flexible.

4.0
Feb 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Work was valued and never pressured to meet goals. Management also had really good report and communication of goals. Enjoyed the training.

Cons

The positions are few and not permanent unless offered. Out of the 100 in my group only 15 were asked to stay.

Viewing 520 - 522 of 11,467 Reviews

Glassdoor has 13,271 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.