TTEC reviews

3.3

55% would recommend to a friend

(11,471 total reviews)
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Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,471 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
3.0
Mar 2, 2017

VP Sales

Recommend
CEO approval
Business Outlook

Pros

Judi Hands leadership. Many management changes. As the new sales leader Judi is providing strong and decisive leadership which has been lacking

Cons

To many layers to get anything approved and completed. Not competitive for the services offered even though senior management thinks they are.

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TTEC Response
9y
Thank you for the review. We're glad you like what the new leadership brings, and we're glad too that you're sharing what you think the company needs to improve on. We're always going to strive to make it better for everyone, that's for sure!
2.0
Feb 13, 2017

Executive Management is disconnected

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Learn a lot about the industry.

Cons

Everyone is a number. Not trustworthy.

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TTEC Response
9y
Thanks for the review. We're glad you learned a lot during your time here at TeleTech. We've made great strides since last year in terms of selecting the best people to manage the company, and the results are starting to show. Best of luck and we wish you well in your future endeavors.
2.0
Feb 6, 2017

The Death Spiral Begins

Recommend
CEO approval
Business Outlook

Pros

Great front line engineers, some of the smartest people I've ever worked with (but most of the good talent has left or are in the process of leaving). Very creative solutions and push the envelope of the technology.

Cons

1) TeleTech 2) TeleTech 3) TeleTech You get the idea... They took what was once an amazing place to work and turned it into a hostile, overbearing, big company culture. Nickle and Dimed the traveling resources so that the CEO can fly around in a private 737. Do not like the direction the company is headed.

Viewing 544 - 546 of 11,471 Reviews

Glassdoor has 13,275 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.