Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,280 reviews left anonymously by employees. This rating has been stable over the past 12 months. 54% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 639 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 419 reviews)); "Great Culture and Values." ((in 228 reviews)); "Work environment is good and friendly" ((in 168 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 158 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 521 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 498 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 447 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 165 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Duluth , Las Vegas , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Charlotte , Temple , Melbourne , New York , Daytona Beach , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

3.3

54% would recommend to a friend

(11,473 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,473 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Apr 2, 2015

Legit Work at Home Job and Pay Is OK... BUT... that's about it!!!

Turbo tax technical support

Recommend

CEO approval

Business Outlook

Pros

Good pay and working from home is nice

Cons

(this is for Teletech@Home) HORRIBLE training!!! They just throw you out there taking live calls. When attempting to get help you have to enter ALL questions into CHAT ... yes, chat! There are like 40+ people in a chat area and you are supposed to post questions to your Team Lead, etc. It's like PULLING TEETH TO GET ANY SORT OF HELP!!! You get ignored b/c people are too focused on their own personal conversations, or there are too many questions at once and yours gets missed, etc. TALK ABOUT FRUSTRATING!!! All assistance is done by chat only and it literally makes you want to pull your hair out... especially when you have a customer waiting for you to help them! Also, there is NO SCRIPTING... you basically have to use the companies internal system (kind of like Google) to literally search for answers while you are on a call. There is SO MUCH info that it's impossible to remember it all. Half of what customers need done was NEVER discussed in training so you are just thrown to the wolves to figure it out on your own. This job is SERIOUSLY NOT WORTH THE STRESS IT CAUSES!!!

1.0

Mar 6, 2015

A company that proclaims that "people are its greatest asset", yet treats their employees like disposable cattle.

Operations

Recommend

CEO approval

Business Outlook

Pros

Working from home is the ONLY positive.

Cons

Low pay. No raises. Lack of competent leadership. Lip-service in place of transparency and integrity. Hypocritical & questionable business practices to "save money". They will use you for all that you're worth while demanding that you prove yourself to the company, and once your usefulness has run its course, or if the upper management needs to fund another golf vacation or executive bonus, you are dropped like a bad habit without any notice, compassion, or respect.

1.0

Jan 18, 2015

Manipulative Lars

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work from home; Chat (if it was just that).

Cons

This job was suppose to be a chat only position, but they want you to do voice too. They dont care about their employers. They tell so many lies no one can trust anything from management

Viewing 616 - 618 of 11,473 Reviews

Jobs at TTEC

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TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Legit Work at Home Job and Pay Is OK... BUT... that's about it!!!

A company that proclaims that "people are its greatest asset", yet treats their employees like disposable cattle.

Manipulative Lars

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