TTEC reviews

Extremely disorganized Pay roughly a buck above minimum wage No raises No vacation or sick time No healthcare insurance Performance program eliminated High stress Responsibilities increase without much training and little notice, if any Schedules change without notice Systems or apps crash regularly Telecommunications system intolerable replete with malfunction Mandatory time off is given when call volume is lower than usual or you face back to back caller complaints You are told one thing in training only to face the opposite once you reach production Majority of the training is on the job Turnover rate is high The left hand doesn't know what the right hand is doing Too many more to list The true enigma is how they can maintain their contract or quite presumably how the client we were working for stays in business.

- Awful base pay ($11.00 per hour) - Terrible commission structure that just keeps getting worse (Started at $850.00 per/mo. Now down to $200 per/mo) - Zero raises (They will never give you a raise. The base base remains the same. Only way to get a raise is to wait for a manager to quit and apply for their position) - Over 75% of the people who get hired either quit, get fired or just stop showing up. - Worst tools ever (Email has to be signed in every 15 mins, phones shut down and fail to record the amount of dials on reports, unable to view pay stubs online, trend report tools often fail to show during calls, etc) - No phones on the floor (If seen, they will give you written warnings and/or lock them up in a storage locker) - Insurance coverage has doubled since last year - If you want to take a day off or become ill, you must work extra hours to make it up - even if you have PTO - Your job's $$ depends on the number of dials made, the number of sales obtained and how well you are scored on the quality of those calls. But only calls that are between 3-5 mins. So if you have a great call that goes over that amount of time, no one will ever hear it. But if you have a horrible call, the Philippines will give you a failing score which will either lower your commission and/or disqualify you from meeting their metrics.