TTEC reviews

3.3

55% would recommend to a friend

(11,468 total reviews)
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Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,468 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
3.0
May 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Hiring process was fast, paid training. provide equiptment

Cons

Mandatory overtime,micromanage, will get write up if Team status goes online after 30 mins. Only give you 3 days notice via email before termination, then go in to laid people off over a Team meeting while muting everyone.....

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TTEC Response
1y
Thank you for your feedback and for being part of the team. We’re glad you found the hiring process efficient and appreciated the paid training and provided equipment. If you’d like to share more about your concerns regarding communication and management practices, please visit www.ttecwehearyou.com
4.0
May 8, 2025
Recommend
CEO approval
Business Outlook

Pros

it was not bad hours at all

Cons

it was a okay company to work with

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TTEC Response
1y
Thank you for sharing your experience. We're glad to hear the work hours worked well for you during your time with us. Your feedback is appreciated, and we wish you continued success in your future endeavors.
4.0
May 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Best opportunities for freshers and 1-4 years experienced and good opportunities almost all ages. One of the companies I had seen in BPO and KPO's who hired irrespective of age, race, sex, religion or region as they mention in Careers pages. (Most of the companies doesn't though they mention) Good in maintaining a work flow or process. Good in following the best practices at work and improving.

Cons

Poor understanding of the situations at work. (Though this point and next is almost everywhere as I hear and understand) One or two Seniors trying to judge the situations going by the situations from one or two ends often forgetting the impact doing so. Lack of respect of employees over seniors often just finding solutions that are temperory. Finding ways to tackle a situation with a complete understanding and until then maintaining the work and process to the best practices possible allowing the client to know where to save money and where to invest more (From my perspective about certain situations, may not be everything) lacks as I have seen. Despite certain flaws I have seen, Ttec is one of the best companies to work with, be it clients or customers or employees.

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TTEC Response
1y
Thank you for sharing your thoughts. We appreciate your feedback on our work culture and opportunities. We’ll take your suggestions into account as we continue to improve and provide a supportive environment for all employees.
Viewing 640 - 642 of 11,468 Reviews

Glassdoor has 13,272 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.