TTEC Customer Service Representative (CSR) II reviews

3.1

71% would recommend to a friend

(105 total reviews)
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Kenneth D. Tuchman

67% approve of CEO

40% positive business outlook

Customer Service Representative (CSR) II employees have rated TTEC with 3.1 out of 5 stars, based on 105 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

105 reviews
1.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

nothing is good about this place

Cons

Tl's have more baby daddies than braincells combined

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TTEC Response
4mo
Thank you for sharing your feedback and for your time with TTEC. We take your comments about management and the work environment seriously — feedback like this helps us identify areas where we can continue improving the employee experience. We wish you all the best in your future endeavors.
5.0
Dec 9, 2025
Recommend
CEO approval
Business Outlook

Pros

It has a great environment and management, and you would truly enjoy working here.

Cons

None at all. I am satisfied.

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TTEC Response
6mo
Thank you for sharing your feedback and for being part of the TTEC team. We’re glad to hear you appreciate the work environment and management. We also value your advice on consistency — feedback like this helps us continue building a positive experience for our employees. Wishing you continued success in your role!
5.0
Dec 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Newbie friendly, very clean and neat looking

Cons

None at all, as in none

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TTEC Response
6mo
Thank you for sharing your feedback and for being part of the TTEC team. We’re glad to hear you find the environment newbie-friendly, clean, and well-organized. We appreciate your perspective and wish you continued success in your role!
Viewing 7 - 9 of 105 Reviews

Glassdoor has 13,275 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.