Is TTEC a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at TTEC have rated their employer with 3.1 out of 5 stars in 105 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at TTEC .

Does TTEC pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 105 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 431 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 173 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 481 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 446 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

TTEC Customer Service Representative (CSR) II reviews

3.1

71% would recommend to a friend

(105 total reviews)

Kenneth D. Tuchman

67% approve of CEO

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (105 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Customer Service Representative (CSR) II employees have rated TTEC with 3.1 out of 5 stars, based on 105 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

105 reviews

4.0

Dec 3, 2025

Very Accomodating and Employment. Process is fast

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Very Accomodating and Employment. Process is fast

Cons

low salary offer and offering seasonal contract only😅

TTEC Response

7mo

Thank you for sharing your experience with us. We're glad to hear you found the team accommodating and appreciated the fast employment process. We also value your feedback regarding compensation and contract terms — insights like these help us identify opportunities to improve the overall experience for future candidates and employees. Wishing you all the best in your role.

2.0

Sep 15, 2025

(Not so) Good for starters

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Accessible, Easy to get in for fresh graduates.

Cons

not that much of a positive environment

TTEC Response

10mo

Thank you for taking the time to share your experience. We’re glad to know you found our opportunities accessible, especially for fresh graduates. We also take your feedback on the work environment seriously, as it helps us understand where we can continue to improve. We appreciate the contributions you made during your time with us and wish you all the best in your future career.

3.0

Jul 2, 2025

Poor management

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

The pros are only the benefits nothing else

Cons

Micromanagement, 6min personal time in a day outside of your 2 15 min breaks. 30s to put your notes after a call. Calls are back to back any time in a year.

TTEC Response

1y

Thank you for your feedback. We’re glad to know the benefits have been a positive aspect for you. Your concerns around micromanagement, limited personal time, and workload are noted — feedback like this is important as we work to improve the employee experience.

Viewing 10 - 12 of 105 Reviews

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TTEC Customer Service Representative (CSR) II reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Very Accomodating and Employment. Process is fast

(Not so) Good for starters

Poor management

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