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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,468 total reviews)
      avatar

      Kenneth D. Tuchman

      59% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,468 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      2.0
      Mar 4, 2015

      Good if you need a job right away.

      Lead agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work environment, decent pay, benefits,

      Cons

      Promotions are not based on qualifications, but who you know. Pay isn't enough for the responsibilities and expectations.

      5.0
      Mar 4, 2015

      The supervisors and chat coaches were extremely helpful and always looked out after their employees.

      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I think Tele Tech was a great exprience, and the upper management always looked out for your best interest, including schedule changes, and employee questions. All employees got along really well as a pleasant environment. I would have never left if I didn't have a schedule conflict that caused me to give up my position.

      Cons

      The pay was somewhat low. I have worked seasonal a few times for Teletech, but at one employment stint for BOA campaing, ran into a very 'wicked' trainer, who singled persons out, spending the 1st 30 mins of class everyday talking about herself, and the new bedroom set she bought, etc, created a slideshow of herself & family for all to view, and treated certain individuals which were her 'unfavorites' in an almost verbal & pschyplogical abusive manner. It reminded me of someone who truly was disillusioned and somewhat crazy. . I find this inconsistent with Teletech's true professional track record. I was hoping justice would prevail, only to find out she shenanigans and forces her way to be everyone's pet trainer. No bad word was said about her, or the price would be paid. Send the loons back to custodial work at Kmart.

      4.0
      Mar 2, 2015

      Easy process

      Tech support/tax advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, Train from home, Paid promptly

      Cons

      Trainer was new to company, Training was not long enough, Cannot contact HR except through email and even then you may not get any answers

      Viewing 10720 - 10722 of 11,468 Reviews
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      ReviewsTTEC reviews

      Glassdoor has 13,272 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.