TTEC reviews

3.3

55% would recommend to a friend

(11,468 total reviews)
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Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,468 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
4.0
Feb 8, 2015
Recommend
CEO approval
Business Outlook

Pros

I loved working here. You get two breaks and a half hour lunch paid. Very flexible hours. Paid time off after working so many hours per week.

Cons

When I worked there, the only thing I didn't like was the fact that you had to try and sell the customer more services when they called in with problems with there current services.

2.0
Feb 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Pretty cool HQ with big multimedia room. They have ice machines and free water. Onsite gym at HQ. Secure, underground parking garage. You can watch planes takeoff and land from Centennial airport.

Cons

Way too big of a corporation. Took a minimum of 14 days to get Office installed on a new employee's laptop. That was only after getting all the appropriate signatures. Several projects were supposed to be a "start-up" within the company. The corporate philosophies and old-school management mentality hindered any sort of success. Very much a good old-boys structure there. Requested pertinent training several times. Was denied each time. Meanwhile, directors would go to every conference that was remotely IT related. Directors and above are more interested in gaining the largest office rather than the actual attrition that is very prevalent on many teams. Very antiquated review mentality. 1-5 scale. As is with most companies, no one can get a 5. TeleTech requires each manager to score at least one associate with a 1 and another with a 2. Since the merit increase and bonuses are tied to the reviews, they guarantee not everyone will get a raise or bonus. Several associates were relocated so the SVPs could have an office to put their bikes. The secure bike rack in the secured underground parking was not adequate enough for their precious bikes.

Viewing 10741 - 10743 of 11,468 Reviews

Glassdoor has 13,272 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.