Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,272 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The work from home is great!" ((in 973 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 646 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 417 reviews)); "Great Culture and Values." ((in 223 reviews)); "Work environment is good and friendly" ((in 163 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 534 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 498 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 439 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 163 reviews)); "•Sometimes poor communication amongst colleagues." ((in 97 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Las Vegas , Duluth , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Temple , Charlotte , Melbourne , New York , Daytona Beach , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

3.3

55% would recommend to a friend

(11,468 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Senior management

3.0

Career opportunities

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,468 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

Feb 6, 2015

Such great potential, such dismal realities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Absolutely confounding, but for some reason exceptionally talented people work here. If you like an environment with constantly changing priorities (many times they change daily) and having to be in a rush to deliver unrealistic services in unrealistic time frames and then having to go back and fix the half baked implementation, the TeleTech is the place for you.

Cons

Dysfunctional leadership more concerned with getting their bonuses or covering their posteriors than doing the right thing or taking care of their most valuable resource - the people who make everything actually work -. Below market pay for knowledge workers. Reviews technically are called "Performance" reviews, but are in actuality little more than a popularity contest. A whimsical CEO who rants about saving money.. right up until he latches on to a tech industry buzz word and then lets everything else suffer because he wants a new toy. Oh yeah this is also the guy who turns around and blames everyone for not giving him his toys as fast as he wants because he is so far out of touch with the realities of how his company works that it's just beyond amazing.

1.0

Feb 4, 2015

Absolutely terrible.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home. That's it. I have to write 20 words minimum here, however, working from home was, in all seriousness, the ONLY positive part of this position.

Cons

Horrible mismanagement. Terrible time management on behalf of leadership. Poor meeting tools. I felt as though I was being treated as a robot, not an employee. I understand that the position was remote, but there is a human being on each side of that telephone.

4.0

Jan 29, 2015

Cool place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great hours and great pay

Cons

Don't really have any to Complain about

Viewing 10744 - 10746 of 11,468 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Healthcare Customer Service Representative - Remote USA

Customer Service Representative

Healthcare Customer Service Representative - Remote in California

Customer Service Representative

TTEC

TTEC reviews

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Such great potential, such dismal realities

Absolutely terrible.

Cool place

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