Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,271 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2406) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The work from home is great!" ((in 969 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 638 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 429 reviews)); "Culture is good and salalry also" ((in 216 reviews)); "Work environment is good and friendly" ((in 168 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 529 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 441 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 165 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Las Vegas , Duluth , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Temple , Charlotte , Melbourne , Daytona Beach , New York , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

3.3

55% would recommend to a friend

(11,467 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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TTEC has an employee rating of 3.3 out of 5 stars, based on 11,467 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews

1.0

Nov 24, 2014

No room for growth//low pay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work from home, make lots of friends

Cons

Pay in not equal to amount of work they want you to do. Been there a year. They used to have pay for performance but the cheap client took that away and increased the work load and expectations. Rely on customer surveys as a measure of how an agent is doing. However the client has some screwed up policies and not matter how much you try to please the customer you cannot and they take it out on you in the surveys, which can be used to write you and make you look like a bad agent even though you are doing your job

3.0

Nov 24, 2014

Great

Teletech @ home agent

Recommend

CEO approval

Business Outlook

Pros

Working at home, paid when said, trainer was great, inbound calls

Cons

Pay could be better needs more flexibility

1.0

Nov 22, 2014

Impeccably Dysfunctional

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You get a good eye-opener on what working for Corporate America may be like. We were in effect workhorses as another reviewer suggested for a company that is too large to keep things in order.

Cons

Extremely disorganized Pay roughly a buck above minimum wage No raises No vacation or sick time No healthcare insurance Performance program eliminated High stress Responsibilities increase without much training and little notice, if any Schedules change without notice Systems or apps crash regularly Telecommunications system intolerable replete with malfunction Mandatory time off is given when call volume is lower than usual or you face back to back caller complaints You are told one thing in training only to face the opposite once you reach production Majority of the training is on the job Turnover rate is high The left hand doesn't know what the right hand is doing Too many more to list The true enigma is how they can maintain their contract or quite presumably how the client we were working for stays in business.

Viewing 10804 - 10806 of 11,467 Reviews

Jobs at TTEC

Healthcare Customer Service Representative - Remote USA

Customer Service Representative – Remote in USA

Customer Service Representative

Customer Service Representative – Remote in Virginia

Healthcare Customer Service Representative - Remote in California

TTEC

TTEC reviews

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No room for growth//low pay

Great

Impeccably Dysfunctional

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