TTEC Customer Service Representative CSR reviews

3.2

46% would recommend to a friend

(765 total reviews)
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Kenneth D. Tuchman

56% approve of CEO

38% positive business outlook

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 765 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

765 reviews
1.0
Dec 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Dont do it. No pros at all.

Cons

horrible pay, stingy with giving employees raises, horrible benefits - BARELY NONE, no room for growth, outdated computers where the system always crashing making your job more harder while they micromanage your work

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TTEC Response
6mo
Thank you for sharing your feedback and for your time with TTEC. We appreciate your comments about pay, benefits, career growth, and system performance — feedback like this helps us identify ways to improve and better support our employees. We wish you continued success in your role.
4.0
Dec 17, 2025
Recommend
CEO approval
Business Outlook

Pros

I liked the Hours and working from home

Cons

Did not like the point system

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TTEC Response
6mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the hours and work-from-home option. We wish you all the best in your future endeavors.
5.0
Dec 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Amazing perks for every employees.

Cons

I think when it comes to salary but depends.

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TTEC Response
7mo
Thank you for sharing your experience and for being part of the team. We're happy to hear you enjoy the perks and benefits available to employees. We also appreciate your feedback regarding compensation — insights like yours help us continue exploring ways to improve how we support our teams. Wishing you continued success in your role.
Viewing 25 - 27 of 765 Reviews

Glassdoor has 13,279 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.