Is TTEC a good company to work for as a Technical Support Representative?

Technical Support Representative professionals working at TTEC have rated their employer with 2.8 out of 5 stars in 79 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Technical Support Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Technical Support Representative interview questions at TTEC .

Does TTEC pay Technical Support Representative employees well?

Technical Support Representative professionals rate their compensation and benefits at TTEC with 2.6 out of 5 stars based on 79 anonymously submitted employee reviews. This is 17.5% worse than the company average rating for salary and benefits. Find out more about Technical Support Representative salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 649 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 432 reviews)); "Culture is good and salalry also" ((in 222 reviews)); "Work environment is good and friendly" ((in 175 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 161 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 525 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 499 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 94 reviews))

Skip to content Skip to footer

Notifications

TTEC

TTEC Technical Support Representative reviews

2.8

45% would recommend to a friend

(79 total reviews)

Kenneth D. Tuchman

99% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Culture & values

2.8

Career opportunities

2.6

Compensation and benefits

2.5

Work/Life balance

2.5

Senior management

Technical Support Representative employees have rated TTEC with 2.8 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have an average working experience there. TTEC is rated 27% below average by Technical Support Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

79 reviews

5.0

Jul 11, 2024

Great management

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Smooth hiring process. Trainers and Team Leads were very supportive.

Cons

Short training period. I guess depends on the account.

4.0

Feb 8, 2024

Nice place to work!

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Work from home. Amazing operation and managers.

Cons

None whatsoever. All is well but the pay is a bit scarce.

TTEC Response

Thank you for communicating with us. We do our best to offer our employees with the best compensation package.

5.0

Aug 8, 2023

N/A

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Great environment especially for beginners

Cons

Base pay is not big enough

Viewing 7 - 9 of 79 Reviews

Jobs at TTEC

Customer Service Representative – Financial Services

Healthcare Customer Service Representative - Remote in California

Laotian-English Bilingual Healthcare Customer Service Representative - Remote in California

Tagalog-English Bilingual Healthcare Customer Service Representative - Remote in California

Hmong-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC reviews FAQs

TTEC reviews TTEC Technical Support Representative reviews

TTEC

TTEC Technical Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great management

Nice place to work!

N/A

Jobs at TTEC

TTEC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

TTEC reviews FAQs

Jobs at TTEC