TTEC Technical Support Representative reviews

The salary seems to be a bit low for the type of support you do as TSR. The training period is too short that you're struggling to figure out everything once they moved you to the production floor.

Low pay for most positions (especially compared to current cost of living) FCR offers support to startups. If your program goes out of business, you don’t have a job. I worked there four years and couldn’t get transferred or rehired despite interviewing for another position. Doesn’t value tenure as much as they claim. While they do treat you like a human and value your work, your only job security is if you’re a top performer and move into supervisory positions Health insurance is too expensive ($200/mo if you use nicotine) for the wages they offer Experience varies heavily between programs — one program was the worst job I’ve ever had, another program was the best. Customer support jobs are often very high-production Significant turnaround rate for frontline colleagues