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TTEC

Engaged Employer

TTEC Virtual Customer Service Representative reviews

3.2

6% would recommend to a friend

(14 total reviews)
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Kenneth D. Tuchman

99% approve of CEO

13% positive business outlook

Ratings by category

5.0

Diversity & inclusion

5.0

Work/Life balance

4.1

Culture & values

4.1

Senior management

3.3

Compensation and benefits

3.3

Career opportunities

Ratings by demographic groups

Reviews by job title

14 reviews
3.0
Jun 18, 2015

Interesting experience

Virtual customer service representative
Recommend
CEO approval
Business Outlook

Pros

You really can't beat working from home. I worked as a customer service rep for Turbo Tax....I honestly never knew what I was doing from start to finish.....I couldn't believe I never got fired, lol.

Cons

The most disorganized company you can imagine. The constant technical problems were beyond belief.

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TTEC Response
11y
Thank you for your review. I'll be sure to include this in our monthly report to management.
2.0
Oct 31, 2012

Absolute worst training experience ever!!!

Virtual customer service representative
Recommend
CEO approval
Business Outlook

Pros

They represent some great clients and they hire friendly, very competent people. Good choice of shifts to work.

Cons

Horrible technology! They claim state-of-the-art, but all software crashes constantly in the middle of a call with a customer...from one day to to the next you never know what will be working and what won't. Training is a disaster: new trainers that don't know how to train and aren't familiar with the products or software. 109 online courses to complete, but they don't address the issues you'll have while working,

Viewing 13 - 14 of 14 Reviews
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