TTEC Virtual Customer Service Representative reviews

1. Training is Awful. I remember just sitting there and feeling the negative energy of the female trainer explaining everything to us but not absorbing the information fully because she~as the trainer is not really trying to train you well. In truth, there're not really trying to make you good at your job. You're just there until they don't need you anymore and hopefully in their eyes.... you fall off before then because they don't want to pay anybody unemployment. Trust me, I would know. The calls are back to back and even though they can slow down the queue of calls coming through like a tsunami...they won't. They'll speed up the calls and you'll end up not able to take any calls anymore because it'll just be too stressful. Yes, I did get paid but how long will you be able to make that check before you fall down and crash due to a mental breakdown. Oh God, and don't expect sympathy or relief from your supervisors....there're evil just as well. There're in on the con game going on at teletech. You see, I never quit my job...They fired me due to a schedule battle but I refused to quit. After they fired me, I went to file for my unemployment benefits. Of course they denied me at first but when I had to go to my unemployment appeals case and prove my story, I WON THE CASE. The story is long and maybe one day I'll write a book about it but I won my unemployment appeals case against these evil people.

Training.. They train you on how to use their systems, but nothing about the client that you are going to be doing customer service for. If it is a company you are not familiar with, it turns into sink or swim come nesting and production days.... Tech issues and tech support are a nightmare