TaskRabbit reviews

3.2

44% would recommend to a friend

(184 total reviews)
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Ania Smith

39% approve of CEO

30% positive business outlook

TaskRabbit has an employee rating of 3.2 out of 5 stars, based on 184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TaskRabbit employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

184 reviews
5.0
May 18, 2019

Really smart people doing really good work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've been employed full time here a little over a year. It's a group of really smart, nice and dedicated people. Most people really believe in the mission of the company - helping Taskers earn a good income by helping their neighbors. I feel challenged in my role and like the ability to make an impact. The leadership team is not perfect but they are genuine and transparent which I personally value.

Cons

The physical office space is subpar. I don't need to work somewhere fancy but the heat doesn't even work.

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TaskRabbit Response
6y
Thank you for this feedback! Our mission is to make everyday life easier for everyday people and we are glad you live that vision with the company as well. We strive to be transparent and hope that everyone utilizes our executive office hours and anonymous Q&A at all hands. We understand the office space has had its issues at times but since hiring an awesome facilities manager we hope that you see continued improvements to the workspace. We have a team working with the building manager in the SF office so we hope we can continue to improve all floors with the necessary adjustments. Best, People Ops
5.0
Apr 16, 2019
Recommend
CEO approval
Business Outlook

Pros

-- Great time to be part of a high paced company that is making the transition to a truly global presence -- You have the opportunity to shape the processes and -- You receive the freedom and most importantly the trust to always look for improvements and challenge the current state -- Great support and coaching from a knowledgeable management team in constantly delivering at a high standard -- A great team, across all the offices, that are great friends not just colleagues -- The attention to employees wellbeing is outstanding (great range of perks, competitive pay, learning and development resources, support and coaching sessions) --

Cons

-- being a satellite office always comes with the timezone challenge

avatar
TaskRabbit Response
6y
Thank you for the feedback. As we continue to grow we strive to grow the employees at the company as well. We have just started a TaskRabbit YOUniversity program that we hope everyone eligible takes advantage of to grow their skills and careers. We truly believe in leading the future together and we are so happy that you are part of a great team to help us do that! Best, People Ops
1.0
Apr 9, 2019

Toxic leadership, total career trap

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits For the most part great co-workers Diverse workplace

Cons

No up-level reviews and this is desperately needed. Incredibly hypocrisy. For a company that prides itself on values such as "Caring Deeply" and "Being a Better Neighbor" as well as offering leadership development workshops in an effort to cultivate a productive work environment where people operate with integrity (i.e., not jumping to conclusions and "left-hand column" tactics), leadership tolerates openly destructive and aggressive behavior on behalf of exec. Since the acquisition, the push for "growth" in tandem with the IKEA partnership has resulted in major turnover: execs, directors and senior engineers have left as well as more junior staff who've worked with the company for years. Some rumored and very plausible reasons for departure have included new policies surrounding deadlines (without regard for the feasibility of these deadlines), a thick sense of hierarchy, getting physically sick because of the stress, and destructive / resource-draining finger-pointing. Not only does it cost a minimum of $50K to replace some of these hires, but the folks who left abruptly or who were terminated (which has its own costs) in the name of "growth" have not been adequately replaced, and the missing resources have resulted in profound disorganization. Frankly, many of those who remain under bad leadership are too afraid to communicate their needs to their boss to work effectively which has led to cascading disorganization on other teams (e.g., bad managers don't help their team prioritize and structure requests to technical team members and then those members are put in front of a firing squad). The bottom line experience for anyone expected to work on growth (which appears to be the entire company regardless of how futile and impotent this effort is) is that your gonna be caught in a totally pointless political battle where you learn nothing and are on the spot for any failures that can plausibly be offloaded to you. You'll also probably be fired because that's seems to be the default. Outside of being suddenly let-go, there are ALSO an inexcusable number of people on PIPs across the company (in some cases a department majority). At best, this speaks to terrible management, at worst it leaves the impression that the company is plagued by financial problems that they're not being upfront about and are choosing to manage people out instead. Either way, there is no excuse for not vetting the bad reviews and for creating a totally toxic work environment. And to echo what the other poster wrote, there is no clear path to advancement (put another way, you can get a bad review for totally arbitrary reasons). Most people are radically under-utilized, performing a massive amount of tedious tasks and getting blamed if anything falls through the cracks. I've watched people lose skills and become less competitive just by being here which make the place feel like an authoritarian career trap. If this is the future of work: run.

Viewing 154 - 156 of 184 Reviews

Glassdoor has 212 TaskRabbit reviews submitted anonymously by TaskRabbit employees. Read employee reviews and ratings on Glassdoor to decide if TaskRabbit is right for you.