Is TaskUs a good company to work for as a Chat Support Representative?

Chat Support Representative professionals working at TaskUs have rated their employer with 4.3 out of 5 stars in 70 Glassdoor reviews. This is a higher than average score with the overall rating of TaskUs employees being 4.0 out of 5 stars. Search open Chat Support Representative Jobs at TaskUs now and start preparing for your job interview by browsing frequently asked Chat Support Representative interview questions at TaskUs .

Does TaskUs pay Chat Support Representative employees well?

Chat Support Representative professionals rate their compensation and benefits at TaskUs with 3.9 out of 5 stars based on 70 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Chat Support Representative salaries at TaskUs.

How happy are Chat Support Representative professionals working at TaskUs?

77% of Chat Support Representative employees at TaskUs would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Chat Support Representative professionals have also rated TaskUs with a 4.4 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at TaskUs?

Customer Service Representative (1387) , Content Moderator (1209) , Customer Service Teammate (861) , Teammates (793) , Team Leader (701) , Team Mate (685) , Customer Service Representative (CSR) (572) , Quality Analyst (229) , Learning Experience Leader (177) , Teamate (163) , Operations Manager (160) , Customer Service Agent (143) , Team Lead (143) , Team Member (130) , Customer Service (127)

What are the pros of working at TaskUs according to real employee reviews?

"the benefits were good and the company hists a lot of events that are really fun." ((in 1087 reviews)); "Great for people just entering the workforce since they will usually not know any better." ((in 889 reviews)); "Great working environment and an employee first company" ((in 472 reviews)); "Good management and very accomodating when it comes to recruitment" ((in 460 reviews)); "Permanent Work from Home is the best" ((in 400 reviews))

What are the cons of working at TaskUs according to real employee reviews?

"Low salary and sometimes teammates tend to overwork and flex a lot to other LOBs." ((in 907 reviews)); "There is MAJOR favoritism and it's blatant." ((in 63 reviews)); "Awful upper management, politics, overworked" ((in 60 reviews)); "Even leaders contribute to bullying and harassment." ((in 11 reviews))

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TaskUs

TaskUs Chat Support Representative reviews

4.3

77% would recommend to a friend

(70 total reviews)

Bryce Maddock

95% approve of CEO

89% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.4

Work/Life balance

4.4

Career opportunities

4.0

Senior management

3.9

Compensation and benefits

Chat Support Representative employees have rated TaskUs with 4.3 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Chat Support Representative professionals have an excellent working experience there. TaskUs is rated in line with the average (within 1 standard deviation) by Chat Support Representative professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

70 reviews

1.0

Mar 29, 2024

I had worked with 3 Companies this is Worst company

Live chat agent

Recommend

CEO approval

Business Outlook

Pros

If you are working in Taskus Chime process then this review will help you. 1. There are no work load over there. 2. If you met your SNPS then you are good to go, because all of your job depends on your Snps so if you are going in chime then you must be met your SNPS. 3. If you don't met you Snps they will fire you. 4. There are no such chat targets

Cons

There are a lot of downside of this company. 1. There are no professionalism in this company TL's are not professional in this company. 2. One of my TL who's name is chetanya, this person is lyer, if you are working under Chetanya's team then I'll suggest you to please never ever trust on this person. 3. 0 job security 4. If you are working in taskus, then you must be realised that you are like machine no value of agent who is working in taskus. 4. Unprofessional Management Not recommended this company

TaskUs Response

Hi, Thank You for reaching out. We request you to kindly share your concern with us on the email address - peopleoperations.india@taskus.com to help you better.

4.0

Mar 10, 2024

Feedback

Chat agent

Recommend

CEO approval

Business Outlook

Pros

The free meal is really helpful.

Cons

The disputes with the payroll

2.0

Jan 21, 2024

Start up

Live chat agent

Recommend

CEO approval

Business Outlook

Pros

Small pay low benefits pro company

Cons

Near the place, not much to commute

TaskUs Response

Hi, I am sorry to read this review and would like to know more. Our goal is always to give our teammates fair compensation and benefits so they can grow with Us. Please email me at Bryce@taskus.com if you'd like to share more details.

Viewing 13 - 15 of 70 Reviews

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TaskUs Chat Support Representative reviews

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I had worked with 3 Companies this is Worst company

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