Is TaskUs a good company to work for as a Support Advisor?

Support Advisor professionals working at TaskUs have rated their employer with 3.9 out of 5 stars in 57 Glassdoor reviews. This is a lower than average score with the overall rating of TaskUs employees being 4.0 out of 5 stars. Search open Support Advisor Jobs at TaskUs now and start preparing for your job interview by browsing frequently asked Support Advisor interview questions at TaskUs .

Does TaskUs pay Support Advisor employees well?

Support Advisor professionals rate their compensation and benefits at TaskUs with 3.8 out of 5 stars based on 57 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Support Advisor salaries at TaskUs.

How happy are Support Advisor professionals working at TaskUs?

60% of Support Advisor employees at TaskUs would recommend their employer to a friend. This rating has decreased by 33% in the past 12 months. Support Advisor professionals have also rated TaskUs with a 3.2 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.7 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at TaskUs?

Customer Service Representative (1387) , Content Moderator (1209) , Customer Service Teammate (861) , Teammates (793) , Team Leader (701) , Team Mate (685) , Customer Service Representative (CSR) (572) , Quality Analyst (230) , Learning Experience Leader (177) , Teamate (163) , Operations Manager (160) , Customer Service Agent (143) , Team Lead (143) , Team Member (130) , Customer Service (127)

What are the pros of working at TaskUs according to real employee reviews?

"the benefits were good and the company hists a lot of events that are really fun." ((in 1072 reviews)); "Great for people just entering the workforce since they will usually not know any better." ((in 877 reviews)); "Good working environment that caters to the improvement of employees not just in corporate but also in their personal lives." ((in 471 reviews)); "Good management and very accomodating when it comes to recruitment" ((in 469 reviews)); "Permanent Work from Home is the best" ((in 394 reviews))

What are the cons of working at TaskUs according to real employee reviews?

"Low salary and sometimes teammates tend to overwork and flex a lot to other LOBs." ((in 929 reviews)); "You will see blatant favoritism" ((in 62 reviews)); "Awful upper management, politics, overworked" ((in 57 reviews)); "Even leaders contribute to bullying and harassment." ((in 12 reviews))

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TaskUs

TaskUs Support Advisor reviews

3.9

60% would recommend to a friend

(57 total reviews)

Bryce Maddock

68% approve of CEO

58% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Compensation and benefits

3.7

Culture & values

3.6

Career opportunities

3.3

Senior management

3.2

Work/Life balance

Support Advisor employees have rated TaskUs with 3.9 out of 5 stars, based on 57 company reviews on Glassdoor. This indicates that most Support Advisor professionals have a good working experience there. TaskUs is rated in line with the average (within 1 standard deviation) by Support Advisor professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

57 reviews

5.0

Jul 21, 2021

Great Company

Customer support advisor

Recommend

CEO approval

Business Outlook

Pros

TaskUs is an employee first company. They really take care of their employees and treat them well.

Cons

Sometimes, I find it tiring to work for them because their clients are big.

1.0

Jun 25, 2021

Not a people first company. Not LGBT sensnitve!

Support advisor

Recommend

CEO approval

Business Outlook

Pros

Work from home with device, HMO with dependents, 24 days paid off time a year

Cons

It was okay at first but after a year when new bosses (LBL - Operation Managers) arrived, everything went very bad. No growth opportunity if your TL notices that you are not one of their league. OM's on LBL site is not gender sensitive. Doesn't recognize preferred pronouns of their transgender employees! On social media you are pretending to be welcoming on LGBT employees but you are not gender sensitive! Also the pay is very low compared to other BPO's! I have resigned because I can no longer feel that my work is being appreciated.

TaskUs Response

Hello! Thank you for your feedback. I'm sorry to hear about your experience here at TaskUs. We will share this feedback with the LBL Leadership. If you are willing to provide more details, please email roxanne.vega@taskus.com.

5.0

Jun 11, 2021

Professional

Customer support advisor

Recommend

CEO approval

Business Outlook

Pros

Great company to work for

Cons

This company is a great place to work at for growth and career advancement

Viewing 40 - 42 of 57 Reviews

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TaskUs

TaskUs Support Advisor reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Company

Not a people first company. Not LGBT sensnitve!

Professional

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