Tend reviews about "work environment"

-Company moves quickly, so you have to stay agile and open to change

1. Health benefits are rather pricy, which can be expected from a newer company, but still unfortunate. 2. $1000 towards dental work at Tend studios has to be paid up front and reimbursed, which can be tricky if you do not have the money to pay out of pocket initially for your procedures.

Oh boy, where to start. Tend has a myriad of problems that start from the top and trickle all the way down to the bottom, affecting everything from patient care to employee satisfaction. Don’t be fooled by the sparkly ads and social media campaigns, at the end of the day, Tend only cares about production goals. This is accomplished through micromanagement at every level; corporate micromanages the studio managers, turning them into micromanagers themselves. This makes for an extremely unpleasant work environment, as new, unnecessary measures are constantly put in place to ensure studios can make as much production as possible. These include pressuring patients to schedule treatment, harassing them if they don’t, and overbooking schedules to increase doctor production/account for “possible falloff” which many times does not happen. This negatively affects the staff as well, as many feel constantly overworked and pressured to increase both their individual and studio production, even if they are part of the majority that see no benefit from it (only managers and doctors get bonuses). Employees are expected to constantly be in work mode, no matter what. I have seen employees harassed on vacation, shamed for calling out due to medical emergencies, and forced to come into work despite hurricanes and blizzards. At least one studio has even been forced to illegally operate without a doctor present, just for the slightest chance at a little more production. This company has very little regard for both patients and employees, and this has resulted in broken trust and an extremely high turnover rate.

Management doesn’t have dental background Health PPO plans are awful Scheduling done in another state Benefit verification done in another state

Anticipate potential challenges within this work environment, including the possibility of not being able to take allotted breaks due to staffing shortages. There might be issues related to fixed schedules, with occurrences of sudden staff absences. The management's attentiveness and clinical knowledge might be lacking. Colleagues might engage in gossip and exhibit a deficiency in collaborative teamwork. The Chief Operating Officer (COO) may display rudeness and a lack of respect for individuals' privacy. Human Resources (HR) functions primarily in the company's interests rather than those of the employees. Unforeseen patient appointments could arise at the last minute, necessitating flexibility. Overtime might be necessary beyond the scheduled hours. Advancement in the organizational hierarchy could entail cultivating favorable relationships. There may be inadequacies in necessary procedural supplies, and speaking out could lead to adverse consequences, as the company has been known to terminate individuals who voice concerns. Prepare for the likelihood of encountering numerous dissatisfied patients who may choose to seek care at alternative facilities and openly express their discontent with their TEND experience. The establishment appears to operate in a manner akin to an elevated Medicaid-focused practice. Distinctive operational approaches at TEND do not seem to substantially deviate from those observed within other Dental Support Organizations (DSOs). It is worth noting that the recurrent turnover of personnel has made a lasting impact, which prospective employers consider when evaluating individuals with prior TEND affiliations.

Schedule can be difficult at first but if you stick it out they will find a schedule that best suits you! Really the team is great!

PTO and sick policy is strict, takes months to accrue any time off, when sick time is used you get in trouble, management does not listen/care about your frustration, have to pick up others work because of short staff, communication between departments is awful, been with Tend for over 2 years and have gotten no bonus or raise

- Benefits are expensive due to company is still small. - Difficult time finding new employees due to many people have not returned to the workforce yet.