Pros
Weekly pay starting at $14.00 a hour Over time during peak season June-Aug They offer snacks sometimes That’s about it .
Cons
30 min lunch ! No matter how long your shift is They don’t accept doctor notes They truly don’t care about their employees. As a Sr CSR you have no power . You can’t credit accounts , you get treated like crap but the customers 90% of the day because of something the local branch has done You can the local management and no one answers 95 % of the time They have strict adherence and utilization scores for the call center The call center is so Un modern and depressing on the inside The system is OUTDATED !!! It’s like we work in 2003 The supervisor are almost their for no reason Sr CSR handles every aspect of the job. Complaints , scheduling , billing , converting accounts, scheduling techs , the middle man for branches and customers , a door mat, damage requests, everything under the sun for only $14 a hour!!!!!!! ITS A SCAM
