Texas Capital reviews

2.8

33% would recommend to a friend

(509 total reviews)

Rob. C Holmes

34% approve of CEO

38% positive business outlook

Texas Capital has an employee rating of 2.8 out of 5 stars, based on 509 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Texas Capital employee rating is 25% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

509 reviews
1.0
Apr 10, 2021

From Beloved Company to Daily Dismay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The list is too small.

Cons

It has been a whirl wind of terminations and resignations over the past few weeks. The new CEO came in and every day new mandates come across. During the rise of COVID-19, the company followed the industry and began pandemic protocols including remote work for many. It was working so well, that the interim CEO announced promises of a remote option for those that would be interested. The new CEO, who has been here only for a few months, is now requiring a full return, disregarding employees safety by not ensuring a majority of vaccinations have been provided across the enterprise. Cubes / workspaces are not spaced enough to follow CDC guidelines of social distancing. Their solution? Here’s a mask or two and some hand sanitizer. It’s very disappointing for those that once considered TCB our home, as part of a family, to now just being easily replaceable, just another cog. The culture has diminished drastically and so many have been revamping resumes, ready to follow old managers and mentors that have been pushed out by the new leadership. Many are in mourning for the company they once loved.

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Texas Capital Response
5y
Thank you for taking time to offer your feedback. Texas Capital Bank cares deeply for our employees and takes comments like this seriously. I can assure you that our top priority is the health and safety of our employees, and we will continue to follow guidelines from the CDC, state and local public health agencies as we implement our phased return to the office. In addition, our management team believes that our company benefits professionally, culturally and socially from being in the office. We strive to have a culture that is driven by innovation, collaboration, candor, and accountability. We believe that we have the best employees in the industry and their success and our overall work environment is paramount to us. If you have any other questions or comments, please reach out to Human Resources. Getting feedback – both positive and negative – is important to us as an organization.
1.0
Apr 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Review cons for what it is actually like to work at the world's worst bank.

Cons

Working at Texas Capital Bank has been a harrowing experience, to say the least. From the moment I stepped through the doors, it became painfully evident that this institution is a breeding ground for incompetence, inefficiency, and apathy towards its employees. Let's start with the management – or should I say, lack thereof. The leadership at Texas Capital Bank is a textbook example of managerial ineptitude. Decisions are made haphazardly, with little regard for the consequences or the well-being of the employees. It's as if the higher-ups are playing a game of corporate roulette, blindly spinning the wheel and hoping for the best while the employees suffer the consequences. Texas Capital Bank's HR department is a festering dump of absolute incompetence, indifference, and neglect that should serve as a cautionary tale for anyone considering a career with this institution. Texas Capital Bank's HR department has absolutely no regard for the welfare of the employees. Feedback is virtually nonexistent, unless you count the occasional passive-aggressive email reminding you to "do better." There is absolutely no room for error nor correction. Raises and promotions are doled out arbitrarily, with no rhyme or reason other than perhaps favoritism or nepotism. It's a demoralizing circus of despair that would make even the most hardened employee question their sanity. But perhaps the most egregious offense of all is HR's utter indifference to employee concerns and well-being. Complaints go ignored and grievances go unaddressed. It's as if HR exists solely to protect the company's interests at the expense of its employees, turning a blind eye to their suffering in the name of corporate profit. Communication within the organization is virtually nonexistent. Important information is relayed sporadically, if at all, leaving employees in a perpetual state of confusion and frustration. There is always as sense of urgency as if life or death depended on it. Nothing is that important. There is absolutely no support for juniors. It's like trying to navigate a ship without a compass – you have no idea where you're going or how you're supposed to get there. Furthermore, the work culture at Texas Capital Bank is toxic at best and downright hostile at worst. Employees are treated like disposable assets, expected to work long hours with little to no recognition or appreciation for their efforts. And don't even get me started on the micromanagement – it's suffocating. Every move is scrutinized, every decision second-guessed, leaving employees feeling demoralized and demotivated. But perhaps the most egregious offense of all is the blatant disregard for work-life balance. Employees are expected to sacrifice their personal lives on the altar of corporate greed, with no regard for their physical or mental well-being. It's a recipe for burnout and disillusionment, and it's no wonder that turnover rates at Texas Capital Bank are sky-high. In conclusion, working at Texas Capital Bank has been a soul-crushing experience that I wouldn't wish on my worst enemy. The lack of competent leadership, communication breakdowns, toxic work culture, and disregard for work-life balance make it a veritable cesspool of misery. Unless you enjoy being treated like a disposable cog in the corporate machine, steer clear of Texas Capital Bank – your sanity depends on it.

1.0
Aug 20, 2021

Downslide Continues Unabated

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very little these days aside from the fact that there are still good employees left. However, that number dwindles with each passing week.

Cons

The CEO continues his dictatorial, narcissistic and nescient ways at a dizzying pace. One of his recent bright ideas was that everyone in the bank must attest to a new corporate code of conduct that he enthusiastically touted. One that demands integrity, openness and transparency from everyone in everything that they do with respect to colleagues and customers. Evidently though, he must not believe that any of it actually applies to himself or his token 'Operating Committee' figureheads, because the company itself blatantly contradicts their own code on a routine basis. The most glaring example is the bank's COVID protocols. In a company wide email sent in early August, they stated that if certain case metrics in the State exceeded specific thresholds they outlined, immediate actions would be required, including occupancy limitations in their facilities and more. Then even when those thresholds were exceeded by a wide margin weeks ago, no action was ever taken. They've since conspicuously removed any mention of it from all subsequent emails and instead only dictate that daily in-office collaboration is an absolute necessity for the bank to effectively function and other terse nonsense. They glibly insist that employee safety is their 'top priority' and they're taking 'every measure' to insure it, yet they refuse to take any appreciable action that anyone can actually see. Much less allow any genuine Hybrid or WFH options like practically every other corporation in America has already been doing en masse. In the meantime, there have been several confirmed positive COVID cases at various bank locations recently. Their procedure each time is to inform the fewest number of potentially exposed employees as possible and to leave everyone else in the dark. And of those that are formally notified of possible exposure, they directly ask them for their vaccination status in an attempt to coerce them into staying in the office if they are vaccinated, by insisting that it's safe. Which flies in the face of the fact that even if you are vaccinated, you can still get infected by and transmit the virus to others just as easily as those who are not vaccinated. Needless to say, the guidance being given at the direction of leadership is disingenuous and self serving to say the very least, not to mention potentially dangerous to both the employees themselves as well as to their families.

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