Its easy to get sucked into the upbeat culture, and promises of growth, however I watched the operations department crumble by poor process changes and middle management, each quarter getting worse and worse. After about a year, my role became nothing more than data entry and customer service at best. Based on the actions and empty promises by senior/middle managers, they are only looking out for themselves rather than admit defeat in their ability to control their department and make good decisions on behalf of their employees, and company north star. We're encouraged to bend the truth (lie) to our wholesalers to save face on behalf of a broken system. Some managers don't show up to the office for days and weeks at a time. DTU isn't real even if it's constructive, prepare to be pigeonholed if you speak up. If you're skilled or interested in something outside the role, management discourages it and they don't help with growth opportunities. Ops will continue to struggle and inspire failure without a shift in leadership and process improvement.
