Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,510 reviews left anonymously by employees. This rating has been stable over the past 12 months. 65% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

65% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1564) , Server/Waiter (709) , Hostess (320) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"it can be good money if in a good section and not overstaffed and you get cash every shift" ((in 570 reviews)); "Pay was good They will make you work multiple stations at once It is always busy" ((in 306 reviews)); "Great coworkers and a fast" ((in 281 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 267 reviews)); "Flexible hours and scheduling." ((in 186 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 505 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 320 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 288 reviews)); "Favoritism is rampant." ((in 115 reviews)); "No breaks to smoke or eat" ((in 52 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)

David Overton

73% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,361 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews

1.0

Jun 1, 2018

Busser

Recommend

CEO approval

Business Outlook

Pros

Got to work with good people

Cons

Had to wash silverware and dishes and then get yelled at by management. Management should tell the dishwashers to do their jobs instead of yelling at the bussers. Hours were very long, sometimes I would work until 2am. Doubles are 16+ hours. Bussers get treated like trash and are expected to do A LOT more side work than anyone else. They also kept lowering the amount of money the servers had to tip us out, so the pay was just getting less and less

The Cheesecake Factory Response

8y

Thank you for taking the time to write us this review! We're sorry to hear about your concerns and issues you had while working with us. The Cheesecake Factory is designed to be fast-paced while providing the best dining experience for our guests and also working to provide as many growth and learning opportunities for staff as possible. If you would like, please feel free to call staff relations at 818-871-3000 if you would like to share more so that we can make any necessary adjustments. Thank you!

1.0

May 29, 2018

Bakery

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Food discount, good food I guess

Cons

Underpaid, bad management, don't know how to staff right

The Cheesecake Factory Response

8y

We're sorry to hear you had a negative experience working with us. We try extremely hard to provide as many positive and inclusive growth opportunities for our staff, so we're disappointed to hear that you didn't feel that way. If you would like to tell us more, you are welcome to contact staff relations at 818-871-3000. We'd like to hear from you so our restaurants can be a great place for everyone.

5.0

May 11, 2018

Very good and very family like company.

Server

Recommend

CEO approval

Business Outlook

Pros

Very flexible hours and great environment.

Cons

Pay isn't the best and is very random

The Cheesecake Factory Response

8y

YOU keep rocking! Thanks for this great review!

Viewing 301 - 303 of 6,361 Reviews

Jobs at The Cheesecake Factory

Temporary to Hire IT Support Technician

Deployment Technician

Operations Support Technician (OST)