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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
1.0
May 1, 2018

Nope

Recommend
CEO approval
Business Outlook

Pros

Good money - if you turn tables fast and don't mind slaving over a shift. Not recommended for the thin-skinned people.

Cons

It's pretty much a cult. Indoctrination starts on day one of training. If you posses any ambition outside the restaurant industry or have an independent spirit, steer clear. You are always forced to claim more than you made during a shift. Management does not care about you. THEY DO NOT CARE ABOUT YOU, unless you "suck up." They will not defend you, unless it's in in their best interest. The management I worked under were cold, blatantly self-serving, arrogant "cheese heads" who were clearly on board the crazy train in route to cheesecake glory, ready to take advantage of their positions. Drug and alcohol use among the servers is rampant, and I don't mean the occasional nitecap after a busy evening shift. It became more apparent the longer I was there. Learning the ins and outs of the menu is a daunting task. 100+ items. Most food is dated, uninspired rehashed americanized 'ethnic food' crap that your local diner will do so much better. Last, but not least, the famed cheesecake the chain is reverend about, their namesake, their bread and butter - is basic, at best. What can you say, you can't expect much from pre-made frozen "cheesecake" put together at some factory. I strongly believe the factors stated above are only a fraction of the problems The Cheesecake Factory possesses when it comes to their employees and working conditions. If you value your soul, stay away.

3.0
Mar 20, 2018

Decent place to work

Recommend
CEO approval
Business Outlook

Pros

Good money and a good team around you. Always someone willing to help

Cons

Management can sometime be shady. Definitely play favorites. Some managers LOVE to micro manage and some just let things go. Very inconsistent.

2.0
Mar 18, 2018

Wouldn’t recommend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Fun at first people were nice -Thorough training -Challenging

Cons

Expect a lot out of you and take their job very seriously, which was funny to me sometimes considering I was not interested in working in the restaurant industry I was just trying to get by for some time. Get ready to be yelled at in the middle of your shift by (a) certain manager(s) for making a small mistake... Which is unacceptable & unprofessional- creates bad morale. Also some workers think they can boss you around, especially the main food runner.. which is also funny because that’s not how it works. Wouldn’t recommend serving here unless you want to put up with a bunch of extra stuff that necessarily shouldn’t be a part of the job. There are kind people here who do care but overall workers complained about a lot of things.

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The Cheesecake Factory Response
8y
Thank you for taking the time to write us this review. We're disappointed to hear about the type of experience you had while working with us- we work hard to create an environment where our staff feels encouraged and supported to achieve their personal and professional goals. If you would like to express more of your concerns/tell us more then feel free to call staff relations at 818-871-3000 and someone will be more than happy to speak with you. Thank you for being a part of our family, and we hope you'll reconsider joining us in the future! :)
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Glassdoor has 6,510 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.