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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,358 total reviews)
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David Overton

72% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
5.0
Nov 11, 2015

Server

Recommend
CEO approval
Business Outlook

Pros

Good team environment where everyone helps each other get through the shift. Extensive training There are very Good opportunities for advancement as long as you let it be known.

Cons

Sometimes management seems to be on their own terms and has a disregard for employees. Sometimes the restaurant is understaffed and you are asked to take too many tables at times.

3.0
Jun 9, 2015

Sometimes Great, Sometimes Not

Recommend
CEO approval
Business Outlook

Pros

Most of the time you can make great money. The other servers, hosts, and bakers are great people to work with.

Cons

Clientele and social dynamics of the restaurant. If you say the wrong thing, and a manager doesn't like what you said, then they will use their power over your financial stability to control you by cutting your shifts or by placing you in a lot of unprofitable stations. Be prepared for a lot of social anxiety on top of the already difficult clientele. This particular restaurant is in a rough area. Be prepared to have to deal with a lot of unclassy people who lack knowledge of restaurant etiquette. After a while, the environment does start to get to you emotionally, physically, and mentally.

1.0
May 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Free food turning orientation. Starting pay wasn't too bad.

Cons

Management treats you like your a third-class citizen. They hired me full-time, less than 6 months later I was part-time, working 1-2 days a week. They don't train you. They say the have a good training system, they don't. It sucks. Managers will get you for even the smallest mistakes. Food tastes like crap. Portions are way too big. People who go there are idiots.

Viewing 34 - 36 of 6,358 Reviews

Glassdoor has 6,507 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.