Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,507 reviews left anonymously by employees. This rating has been stable over the past 12 months. 64% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has been stable over the past 12 months.

How satisfied are employees working at The Cheesecake Factory?

64% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1563) , Server/Waiter (710) , Hostess (319) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"it was lot of fun and good money" ((in 576 reviews)); "Pay was good They will make you work multiple stations at once It is always busy" ((in 297 reviews)); "coworkers can be great great for Spanish speakers(I am one) will definitely have hours for you" ((in 288 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 261 reviews)); "Flexible schedule and always worked with school schedule or anything else I had going on." ((in 192 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 511 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 326 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 288 reviews)); "Racial insensitivity and obvious favoritism." ((in 109 reviews)); "No breaks to smoke or eat" ((in 48 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,358 total reviews)

David Overton

72% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews

3.0

Apr 5, 2017

Fun Place to Work - A lot of DRAMA

Human resources analyst

Recommend

CEO approval

Business Outlook

Pros

Lots of Perks: $5. Cheesecake Sales, Summer Picnic, Christmas Parties, Catered Lunches, Monthly Activities, Fun Outings, Soda Machines, convenient Kitchenettes

Cons

A lot of DRAMA - Anything to deflect or get ahead is accomplished through back door conversations Parking is not optimal Work Life Balance is not optimal

2.0

Apr 3, 2016

In a place like this, the attitude starts from the top down.

Busser

Recommend

CEO approval

Business Outlook

Pros

No matter who you are, you can most likely get a job there. If you can last long enough to work your way up to become a server, you can make decent money. The food is really good. Plus you can get waste slices of cheesecake that aren't perfect enough to sell for free. Easy job to gain 20 lbs if you're addicted to cheesecake.

Cons

In an environment like this, where it is fast paced, close quarters, and high level of responsibility the management will determine if this is a positive or negative environment. Sadly, my experience was negative. The management treated their employees like an object and not like real people, it created a very harsh and poison environment. It was hard to walk out of work with a smile on your face.

1.0

Mar 3, 2016

Work - no reward

General manager

Recommend

CEO approval

Business Outlook

Pros

The pros are the name and having too many guests/customers to ever have to worry about having nothing to do. The place has great standards and wants to be the best at any cost.

Cons

The big con is the fact the company doesn't actually care about the staff or managers. It is more focused on stock price and making anything look good on paper regardless of what the staff and actual managers say is happening on a day to day basis. Every location cuts corners and the staff lose their job if anyone says anything about it.

Viewing 31 - 33 of 6,358 Reviews

Jobs at The Cheesecake Factory