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      The Cheesecake Factory

      Engaged Employer

      The Cheesecake Factory reviews

      3.7

      65% would recommend to a friend

      (6,362 total reviews)
      avatar

      David Overton

      73% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

      Reviews by job title

      6K reviews
      1.0
      Jan 20, 2025

      Unfair practices and treatment

      Server
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unable to list pros because there aren’t any

      Cons

      Unfair practices, unfair treatment, favoritism, very inconsistent pay, unfit management

      3.0
      Jan 19, 2025

      Cheesecake Rocks on 3

      Waitress
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are in control of how much money you make for the most part. This is pushing aside scheduling and floor plans. I made good money while working here. I also was in an hourly work group as well so I did have the ability to step back from serving when it became overwhelming. Management was understanding (some) of life circumstances and changes. I believe they were flexible with me during my employment and I did work my way into other job titles. If you are good at your job and consistent they may consider moving you around.

      Cons

      Management. I worked there for several years and I could say plenty. To avoid dragging it out ill say they lack communication amongst each other and some of them do not not how to speak to people. I’d say they are more of a cubicle office type and not dealing with the general public. There is often confusion on policy and protocol within the team because managers are not clear on one solid answer as a collective. It’s a revolving door as managers are constantly coming and going. It was not like this during the entirety of my employment. There were some AMAZING managers but i often felt new rules were being enforced as punishments towards the staff. Work life balance became a struggle for me after a few years. That is just the job nothing personal towards the company.

      5.0
      Jan 18, 2025

      Huge Menu

      Server/waiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great money during the busy season

      Cons

      A wide range of guest.

      Viewing 427 - 429 of 6,362 Reviews
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      ReviewsThe Cheesecake Factory reviews

      Glassdoor has 6,512 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.