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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,364 total reviews)
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David Overton

74% approve of CEO

60% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,364 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
2.0
May 19, 2015
Recommend
CEO approval
Business Outlook

Pros

They pay managers well and the benefits are great. Also will work with you on your scheduling needs. You almost always get two consecutive days off in a row

Cons

The hours are awful and if your from an outside restaurant the culture is set against you, Your ideas and contributions mean nothing unless you were an hourly that got promoted to management. Almost hostile environment if your a manager coming from the outside

3.0
May 18, 2015

Horrible Managers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great hours, great pay.

Cons

The managers and the management system are horrible, you stay later than the time you're scheduled to get off (sometimes 2 or three hours later) every night unless given "permission" to leave on time, you only get a break if you work a double shift (10+ hours) or if you work a 9 hour shift exact.

2.0
May 18, 2015

I thought it would be great...

Recommend
CEO approval
Business Outlook

Pros

In-depth training, can work as many hours as you want (and more), free soup and bread, outdoor seating

Cons

Management is brutal- no matter what a customer says about you, they write you up right after they yell at you and comp the guests meal. The culture of the place is like high school and the managers are the "cool kids" that can make or break you. The chain name attracts a lot of guests (in Milwaukee) that don't tip. A guest walked out on a bill one night and I was told by management to pay their bill or take a write up... Seriously... High Turn-over rates are to be expected with the lack of support for the servers.

Viewing 475 - 477 of 6,364 Reviews

Glassdoor has 6,514 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.