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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,358 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
1.0
Aug 13, 2009

Sieg Heil The Factory

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

First class experience in handling stress, evil, and greed. Good place to study industrial anthropology; The sociology of work.

Cons

Horrible, disgusting, demoralizing, humiliating work.

2.0
Oct 29, 2025

I’m Just Glad I Made It Out

Recommend
CEO approval
Business Outlook

Pros

- discounted cheesecake - nice office location

Cons

- long hours and high volume but not an actually challenging work environment to gain skills to add to your resume/advance your career. pro for those who enjoy complacency or aren’t super career driven. - office is stuck in the 1990s and they will claim they keep things outdated to be environmentally friendly. management does not embrace change and you will be pushed out if your challenge the norm too much or ask others to take accountability for bad behavior - can be hard for some to be a culture fit with the “so cheesecake” mentality, there’s pressure to be bubbly and outgoing, even if it’s not genuine - pay is so low, i was paid the lowest here out of all of my corporate jobs - common to hear VPs, directors, and managers snapping and yelling at others, women walking out of offices crying, name calling, body shaming. - attorneys yelling out of frustration through the halls - exceptional amount of favoritism, like many companies. managers pick who will succeed regardless of skill. - pretty much no days off since the restaurants never close - “best place to work” is an insincere title the company pays for. i wouldn’t doubt they have fake 5 star reviews on this site to increase their rating. - this environment is not safe for women; at least one other woman and i received flirtatious and suggestive emails from multiple male coworkers. - turnover was absolutely insane in finance when i worked there around 2021 - i could go on unfortunately…

2.0
Aug 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Great GM, great manager for servers, culture and training are great. Money is decent.

Cons

As servers, we’re expected to tip out bar, food runners and busser based on our TOTAL SALES, not what we’re actually being tipped. So food runners get 1% bar gets 1% and busser gets 2.2%….so on a 1000 total sales your tipping out $23 to busser, 11 to bar and 11 to food runners. You have to tip the bar out even if you don’t use them for a single drink. So say on that day your tips are 180…your tipping out like 34 dollars so now your 180 becomes 146 for all the crap you deal with, running around etc…and the busses hardly do their job…as a sever your suppose to pre bus your table. Meaning, all the bussers do is bring new dishes and place them down. At that point after I’ve already cleaned my table…I’ll set my own plates and keep my 11 dollars.

Viewing 49 - 51 of 6,358 Reviews

Glassdoor has 6,507 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.