Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,513 reviews left anonymously by employees. This rating has been stable over the past 12 months. 64% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

64% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1565) , Server/Waiter (709) , Hostess (320) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"Pay was good They will make you work multiple stations at once It is always busy" ((in 310 reviews)); "Great coworkers and a fast" ((in 281 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 268 reviews)); "Flexible hours and scheduling." ((in 189 reviews)); "Benefits great company to work for they will take care of you lots of room to advance can move anywhere" ((in 184 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 508 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 320 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 286 reviews)); "Racial insensitivity and obvious favoritism." ((in 110 reviews)); "No breaks to smoke or eat" ((in 52 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

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The Cheesecake Factory

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,363 total reviews)

David Overton

73% approve of CEO

61% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.6

Career opportunities

3.5

Senior management

3.5

Compensation and benefits

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,363 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Dec 14, 2014

Good company to work at but the hours and expectations starts to wear on you.

Baker

Recommend

CEO approval

Business Outlook

Pros

Co-workers and pay is the biggest pros to working here. My co-workers were always helpful and made some friends. The pay is also good as you can learn different positions to get paid more.

Cons

Managers, hours, expectations are three cons I can think of now. The hours at this specific store are horrible as its open every day out of the year. On holidays there isn't holiday hours if anything the store opens earlier. The managers are another issue as they tend to give poor hours. An example of this is having to close one night in the morning time then open the next morning.

3.0

Dec 12, 2014

A good temporary job.

Busser

Recommend

CEO approval

Business Outlook

Pros

Great money to be made. (Worked as a busser) Flexible hours, and with a very big staff its very easy to pick up shifts or find a cover. Opportunity to move up the ladder, many have started as bussers and have gone through into serving, bartending or management.

Cons

On bad days. No money to be made. On my worst day, I left with $4 in my pocket. Constant change of managers. Some are awesome but many are garbage. You time or hard work isn't always appreciated. Many servers undertip bussers although some are extremely nice and generous. Managers dont get very involved with tipping out so alot of drama in this area. Managers lack empathy, all they want is the turn of the table and sales. You get paid $5/hr. They dont care. Many times you will think if its even worth it. Money is decent but environment can be tough at times.

4.0

Dec 8, 2014

Server, Cashier, and Hostess

Hostess, server, cashier

Recommend

CEO approval

Business Outlook

Pros

If you work hard, you can earn a lot of extra cash! They also offer benefits after you have been there a while, which is a sweet deal for any server.

Cons

VERY fast paced environment, don't expect breaks, and with SOOO many co-workers, it is impossible for everyone to get along. Clicks are formed.

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Good company to work at but the hours and expectations starts to wear on you.

A good temporary job.

Server, Cashier, and Hostess

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