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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
4.0
Aug 13, 2014
Recommend
CEO approval
Business Outlook

Pros

The company is a well oiled machine, which is why they are so successful. Sometimes it can be annoying doing everything under the "corporate" umbrella, but I have worked for restaurants with poor management and leadership and things just tend to fall apart. At the CCF, they have standards in place to keep operations running as smooth as possible.

Cons

- Sometimes the guests - Money can be inconsistent (much more consistent bar tending) - Long hours when short staffed

3.0
Aug 13, 2014

Decent serving job

Recommend
CEO approval
Business Outlook

Pros

Never had a problem getting hours/shifts, the training was good for a restaurant, and no issues with time off requests.

Cons

The uniforms need serious updating, the store managers tend to micromanage, and they tend to schedule too many double shifts. The menu is huge but not hard to remember after a few months.

3.0
Aug 12, 2014

All in the Guests

Recommend
CEO approval
Business Outlook

Pros

The people I work with are nice enough as long as you're not a server; if you're a server, good luck surviving the drama. The managers are good and really helpful.

Cons

Your guests SUCK. They'll talk to you however they want, make impossible demands, and swear at you because they can. Management kisses their butts even if it's the guests's fault and not ours. Guests are never held accountable, and half the time they get things for free because they're self entitled jerks.

Viewing 5977 - 5979 of 6,361 Reviews

Glassdoor has 6,511 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.