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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
5.0
Jul 30, 2013

Excellent Working Experience.

Recommend
CEO approval
Business Outlook

Pros

Great environment, fun workmates, great management and excellent opportunities for people who desire to excel at their job.

Cons

Low salaries, slow administrative processing time, lacks coordination between middle management and low-level staff.

4.0
Jul 29, 2013

I have enjoyed working for the company but feel they could do better.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ability to advance is high. There are many different job paths depending on what you want to do. Training is given to help you succeed.

Cons

They take advantage of those wishing to advance and do not pay accordingly unless you push for it. The guests that come in can be less than desirable due to being attatched to malls.

4.0
Jul 24, 2013

A restaurant job, with a slight twist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-possibility of moving up relatively fast -after becoming a DT (trainer), when they open up new locations you can ask your GM about going to help open the store (some are even overseas) -if it's a busy location, you'll make great tips -you can transfer to any location (after working 6 months)! this part I loved. -

Cons

-if it's not busy, you make $30-50 a shift. -customer service jobs are always hard. people complaining about things you probably had 0 control over -managers are a hit-or-miss (my GM was FANTASTIC) -your peers will always be complaining, and in turn you will start complaining. "this ass**** left me 10% " or "this one guest is so needy". it'll happen. it's always going to happen. move on.

Viewing 6133 - 6135 of 6,361 Reviews

Glassdoor has 6,510 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.