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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
3.0
Jul 22, 2013

an OK place to work

Recommend
CEO approval
Business Outlook

Pros

-fast paced environment where there's always something to do (on nights and weekends) -great food, you can sometimes get a slip for a free meal -the managers are attentive & make time to talk to you -online scheduling is easy to use & makes it simple to switch shifts -dress code is simple to follow

Cons

-during the day, especially during the week, it is very slow & boring -a lot of people that work there are unprofessional, some I suspect are on drugs, while others are perverts -"customer is always right" mentality - is difficult to maintain especially when customers are clearly wrong -you have to keep track of how much you should be expecting in your paycheck because there are often discrepancies -if you get there early you have to wait until the exact time you are supposed to be there to clock in

4.0
Jul 8, 2013

Quality

Recommend
CEO approval
Business Outlook

Pros

Focused on taking care of the guest, quality of operations and product.

Cons

Can still be to top down controlling. Allow more autonomy at the restaurant level to drive sales and connect to the local market.

4.0
Jul 7, 2013

Challenging and rewarding

Recommend
CEO approval
Business Outlook

Pros

Supportive management team. Working with people from various backgrounds and interest. The ability to grow and possibly be promoted. Informative staff alignments. Flexibility of schedule. Fun environment. Employee feedback is encouraged

Cons

Working for this company is not for everyone. One must be focused and willing to work hard due to the volume of the restaurant. One must also be a team player, those that are not don't make it.

Viewing 6136 - 6138 of 6,361 Reviews

Glassdoor has 6,510 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.