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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,359 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
3.0
Sep 14, 2012

Cheesecake

Recommend
CEO approval
Business Outlook

Pros

decent starting pay and pretty nice co-workers

Cons

The management is insane and forgetful, schedual comes out weird and many times screwed over when it comes to hours and the GM over micro manages. been waiting over a month to switch to a different section of the restauraunt but still no word and still have not had my 6 month review even though i have been there over 7 months. many things end up taking long when it is through management.

2.0
Sep 13, 2012

Avoid working here if you can...

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, they are great about requests and hot schedules makes it easy to pick up shifts, and there are always people that don't want to work. Friendly staff

Cons

Keeping the uniform white gets expensive and time consuming Favoritism- enough said Long shifts... we're talking over 10 hour shifts on the weekends without a break (YES, it's illegal and it is standard practice, I promise the money most of the times is not worth it) This company DOES NOT CARE ABOUT YOU. They recently changed their seating to policy to 'preferred seating 1st' meaning the booths get sat first, so if you have a section that is all table (by the way sections are never bigger than 4 tables) your only hope of getting sat is if every booth is full, also the bar seating has been taking out of the rotation all together. A few people will make all the money the rest will be stuck with a few tables all night. You will have a food run shift and/or a stand by shift every week, meaning you will have a shift you may or may not be used on and/or a shift where you are just running food and making very little every week. At my location the clientele were not likely to tip, so if you were not able to add grat for a party you would get 10% if you were lucky and very good, which is problematic when you are tipping out 4% of sales every night.

3.0
Sep 10, 2012
Recommend
CEO approval
Business Outlook

Pros

Fast paced so this is a great place to work if you get bored easily and like stimulation. Fun environment most of the time. Great pay in comparison to most other restaurants.

Cons

Can be stressful, customers can be needy or really difficult, but that is all with most restaurants. Your experience will also greatly vary based on the managers you are working closely with.

Viewing 6196 - 6198 of 6,359 Reviews

Glassdoor has 6,508 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.