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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,358 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
4.0
Aug 12, 2012

Everyone wants to eat here.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I love the people I work with. The restaurants are beautifully designed and decorated. Everyone I have met who knows about The Cheesecake Factory tell me that they "love that place".

Cons

The frantic pace of business at times seems overwhelming to most of the employees.

1.0
Aug 4, 2012

Loads of fuss and no money

Recommend
CEO approval
Business Outlook

Pros

- Relatively good food; - Good name keeps restaurant busy; - Excellent location; - Excellent scheduling system

Cons

- Customers who get attracted by Cheesecake Brand don't tip well and you have to pay off a lot of your tips to runners/bussers, when your sales volume is high and tip % low it really feels you spent your time sweating for nothing. - Most customers are rude and overly fussy, loads of drama queens who only want to get an item off their check. - Managers do not care about doing even simple tasks that can lead to more customer satisfaction, they only care to look good in front of someone who is making a mistake by correcting it inappropriately.

3.0
Aug 2, 2012
Recommend
CEO approval
Business Outlook

Pros

Well respected training program throughout the restaurant community. From staff member positions to managment, they will prepare you for high volume restaurants. Kitchen as well as front of house have many rules and regulations, processes and systems in place, which will out you a cut above the rest when it comes to most aspects of the restaurant industry.

Cons

They ask for a mile and will only reward you with an inch. they expect too much at times and rarley come through with promises. the bonus structure is not easily attainable, and even when you do hit every mark, the bonuses are not very substancial.

Viewing 6208 - 6210 of 6,358 Reviews

Glassdoor has 6,507 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.