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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,358 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
4.0
Sep 7, 2011

Fun, detail oriented, high service job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CCF is always packed so there is potential for steady income. Lots of coworkers to help when shifts are dropped. Ability to cross-train.

Cons

Not enough money for the high intensity service the corporate standard is. There are 236 menu items and counting, so be prepared to know everything. Get randomly shopped every 3 days or something. Job does require commitment, not a con for me, but for most people looking to serve just a little bit here and there it could be.

3.0
Sep 5, 2011
Recommend
CEO approval
Business Outlook

Pros

-flexible scheduling which is good for school -great coworkers -a beautiful setting to work in -its nice being able to wear whatever you want, as long as its all black and relatively professional

Cons

-management is TERRIBLE, they don't listen or care about anything you say, some managers will literally laugh at you. -manager favorites get to do whatever they want, otherwise managers only pay attention to you if you do something wrong, never if you do something right. -walking around such a large restaurant all day is exhausting. -managers tend to talk down to employees who reduce their shifts to only a couple a week due to school or other jobs. -managers and fellow employees scoff at the idea that any other job is better. -managers dont pay enough attention to employees, and often give the worst employees the most awards.

3.0
Aug 26, 2011
Recommend
CEO approval
Business Outlook

Pros

- Great benefits and 401k - Exceptional pay for the restaurant field. 95% salary and 5% bonus. - Company growth is positive. Even in tough economic times - Very structured and organized at all levels above operational managment - Fun enviroment to work (sometimes)

Cons

- Quality of life. If you live to work this is the place for you. Family comes second. - Irradic schedules. Close to open shifts happen on a some what regular basis. You may close one week, then open for one week' and then back to close' etc. You may close the restaurant (1am) and then be at a meeting the next morning (8-9am), and then come back for your shift at 4pm. - Shifts Usually run 9-12 hours.(50-70 weekly) You never know what may happen. - No sick days. if you become ill you better hope that the one manager that is off is available to work. - Working 6 - 10 days in a row happens often. Sometimes by surprise -Ultimately, it all comes down to your quality of life.

Viewing 6268 - 6270 of 6,358 Reviews

Glassdoor has 6,507 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.