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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,358 total reviews)
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David Overton

72% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
2.0
Dec 3, 2010
Recommend
CEO approval
Business Outlook

Pros

It is good to have some flexibility with scheduling. It is nice to work with people. Knowledge of all the recipes.

Cons

You can't ever call out on a snowy/bad weather day. Many people have totaled their cars. The customer is always right even if they are wrong. We reward rude guests by giving them free food and gift cards. The shopper reports can be unfair. All questions must be answered but if a guest does not answer them than they are counted towards the grade. You could lose your job based on a bad shopper report. When you work a double we no longer get free food. Also, we only get 50% off food if we are working.

5.0
Oct 5, 2010

Was Okay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at cheesecake was a good side job. Does not seem like upper management takes the servers into consideration when they make decisions.

Cons

Again - upper management does not seem to care about the employees - EVERYTHING is about the guest - even if it sacrifices the employees happiness.

3.0
Aug 13, 2010

It's Ok's

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It by far the best restaurant I've worked for. I make pretty decent money, and they really make an effort to keep staff informed in detail about our product. It makes my shifts run much more smoothly.

Cons

Servers are micro managed, and are always dumped on for any problems in the restaurant. But that all comes with working in that industry...

Viewing 6343 - 6345 of 6,358 Reviews

Glassdoor has 6,507 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.