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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,358 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
2.0
Dec 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Good pay, good hours, good food. Latest new system made it easier for salad/sandwiches coworkers (no more randomly asking for W/salad...but they still asked for them anyway even with the new system in place).

Cons

Incompetent managers making stupid decisions such as this: Management foolishly hired two new people to pizza; thus, leaving me to fend for myself. While I was being overloaded with salads/sandwiches, the two guys in pizza stood there helplessly with nothing on their screen. While they couldn't do anything to help, the idea of hiring two people to pizza instead of an extra to salad/sandwiches was an incompetent thing to do, and it only added to the stress of working inside a hot, nasty kitchen. Working in the salad station was/is a trap, and I see why hardly anyone lasts in that station without either transferring or quitting completely. Salad/Sandwiches must remember all the ingredients for EVERY salad. Sounds easy until you see that there are far too many salads to remember by heart. Management would not allow you to move on to another station unless you remember salads that not even the management knows. It was simply their way of keeping a coworker confined to salad/sandwiches...and now I see why other coworkers avoided working over there. . High stress was to be expected, but hardly getting help (being a female worker) was ridiculous. I had to operate both salad/sandwiches when both screens were packed full of orders, and the management expected me to literally do all of those things at once. When overwhelmed with work, I was told that it was my fault for not being organized. Yeah, excuse me for not having four extra arms. I wanted a clerical position, but I soon found out that moving to that position wasn't going to happen since the salad/sandwiches position is a TRAP. Management regularly allowed orders pass the closing hour, even after the kitchen closed. At certain locations, management made up rules---basically trying to flex their managerial muscles on coworkers who they felt they could. Many other male coworkers (when frustrated) would throw serious fits of rage, (slamming things, bouts of swear words etc), but those same coworkers seemed to have kept their jobs....coworkers who worked there for YEARS. When I became angry, I was written up twice and threatened with suspension---which ultimately left ended with a subtle "you're fired". Servers were at times more annoying than guests with asking for salads before they would even appear on the screen, and often getting orders wrong which resulted in me stopping my rush flow to make side salads....yet they wondered why salads were coming out late most of the time.

1.0
Sep 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Great money. Flexible shifts. Ability to work overtime. Decent food.

Cons

Horribly managed. Nightmareish to say the least. I'm sexually harassed by management once a shift. I'm inappropriately touched by staff far more than once a shift. Management is short tempered and mean. They're desperate for staff constantly because of the high turn over. Left with bruises on my first official day from being slammed into walls by other servers. Management did nothing about it. I'm constantly forced to stay past when I should. I can take customers being rude but cannot handle how rude the staff and management are. Don't work here. I know you might want the money but it's really not worth it. Unless you're in the "Cheesecake Familia" you are physically and mentally harassed daily.

4.0
Aug 31, 2016
Recommend
CEO approval
Business Outlook

Pros

CCF had the best health insurance of any company I've worked for. Their training is unsurpassed. Great team work throughout the company. Great opportunity to advance with them too.

Cons

Be ready to work hard long hours. Of you move up through the tanks they may not pay as well as when your hired from outside.

Viewing 91 - 93 of 6,358 Reviews

Glassdoor has 6,507 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.