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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,358 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
3.0
Sep 14, 2012

Cheesecake

Recommend
CEO approval
Business Outlook

Pros

decent starting pay and pretty nice co-workers

Cons

The management is insane and forgetful, schedual comes out weird and many times screwed over when it comes to hours and the GM over micro manages. been waiting over a month to switch to a different section of the restauraunt but still no word and still have not had my 6 month review even though i have been there over 7 months. many things end up taking long when it is through management.

3.0
Aug 23, 2012
Recommend
CEO approval
Business Outlook

Pros

The training is very thorough and emphasis is on quality and guest relations. In my particular store, the kitchen is very smooth and fast. Friendships can be developed with fellow staff that can become long lasting. The GM at my location is amazing and his good morale does flow downward when he's there.

Cons

Management favoritism is a big problem with my location as well as the others from what I've read. It seems that no matter how hard you work toward the "Cheesecake Mission" or how little you contribute, it doesn't make a difference. If you are on a mgr's good list and kiss a lot butt, you can pretty much get anything you want, and by all means don't make any waves - you'll end up a second rate number. The worst thing they did to us was take away our smoking privileges! The CCF became a multi-billion dollar company after 30 years with servers who smoked and when you walk by a fine dining restaurant and see that their employees can go out for a smoke and we can't it kinda makes you mad. After a busy 4 hours waiting on rude foreigners, a smoke would certainly be nice for the ones who have the habbit- instead you get a progressively more irritated server! Speaking of foreiners,, there is NO policy against auto-grats and we should be allowed to do it at locations that suffer the low or no tips from Europeans, Canadians and others who just don't wanna tip.....The company as a whole is aware of the problem yet refuses to do anything about it , to me that demonstrates they only care about their bank accounts and as long as the check total is paid.......One more thing......why for such a HUGE company am I having to pay $100 or more a month for health insurance ?

1.0
Aug 4, 2012

Loads of fuss and no money

Recommend
CEO approval
Business Outlook

Pros

- Relatively good food; - Good name keeps restaurant busy; - Excellent location; - Excellent scheduling system

Cons

- Customers who get attracted by Cheesecake Brand don't tip well and you have to pay off a lot of your tips to runners/bussers, when your sales volume is high and tip % low it really feels you spent your time sweating for nothing. - Most customers are rude and overly fussy, loads of drama queens who only want to get an item off their check. - Managers do not care about doing even simple tasks that can lead to more customer satisfaction, they only care to look good in front of someone who is making a mistake by correcting it inappropriately.

Viewing 139 - 141 of 6,358 Reviews

Glassdoor has 6,507 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.