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      The Cheesecake Factory

      Engaged Employer

      The Cheesecake Factory reviews

      3.7

      65% would recommend to a friend

      (6,361 total reviews)
      avatar

      David Overton

      73% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

      Reviews by job title

      6K reviews
      3.0
      Jan 6, 2024

      Decent money

      Server
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent money to be made but high stress

      Cons

      Not given breaks unless working a double

      4.0
      Jul 28, 2023

      Good money, but...

      Server
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can make a lot of money working here. However, this is subject to change based on how successfully/unsuccessfully management is with hiring. Many cases of hiring unqualified people who rarely make it past training (and staff members are required to train and are given no choice). Overstaffing has been an issue as of late and will likely continue (2023). The work environment can be fun, and flexibility is a plus. Just make sure you set your availability WHEN YOU GET HIRED. Trying to change it once you have been working there is met with push-back.

      Cons

      Management gets pressured to overstaff servers due to the low hourly rate. In general, the more servers working a shift, the less money you will make. This becomes a problem considering tenured staff (5+ years) is treated very similarly to newer hires (under a year). On the contrary, they are incentivized to save on labor costs for all hourly employees (cooks, dishwashers, hosts, etc.). One can imagine how this can lead to chaotic, frustrating, and inconsistent up and down swings from day to day, week to week, or month to month.

      4.0
      Jun 20, 2023

      Worth it

      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Constantly busy. Lots of systems. Continuous education and change. Top notch company in many aspects. You will discover your potential.

      Cons

      Hard to find staff and new managers with commitment. Everyone is busy at all levels. Not as responsive as was in the past.

      Viewing 172 - 174 of 6,361 Reviews
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      ReviewsThe Cheesecake Factory reviews

      Glassdoor has 6,510 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.