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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
5.0
Jul 24, 2022

Good

Recommend
CEO approval
Business Outlook

Pros

Good tips, flexible scheduling, and good coworking staff.

Cons

You have to be a favorite in order to make top pay.

2.0
Jul 20, 2022

Sad

Recommend
CEO approval
Business Outlook

Pros

Good potential for upward movement

Cons

No mistakes are allowed. The corporate guidelines are so immovable regardless of your situation, that if you meet their cause for termination, they’ll do it, no matter what. Will hire people frantically, but then not have enough shifts for staff. Touts a family atmosphere, but with the exception of a few managers, management phones it in, riding their “best trained FOH” status. Had a GM blackball me because of an incident involving admittedly poor communication about my relocation to a different state, and my inability to finish a work week. While they were informed of my inability to stay (literally had nowhere to live), the manager proceeded to inform other cheesecakes about the incident, even though it was “not personal” granted, this manager had lost roughly 8 employees in 2 months, and the GM is barely present, it’s the first time I’ve had a job actively tell a potential employer to not take me on.

1.0
Jul 7, 2022

Extreme Workload & Terrible Pay

Recommend
CEO approval
Business Outlook

Pros

Worked with extremely strong coworkers, who did their best to leave the work environment in as manageable of a state as possible.

Cons

-Vast amount of responsibilities that you'll never finish but be chewed out for being incomplete. -Promises of being given breaks are never followed through. Will go for months of 10-12 hour shifts with no breaks. -Newest workers are always payed more than veteran workers. -Extreme racism and misogamy from management.

Viewing 187 - 189 of 6,361 Reviews

Glassdoor has 6,510 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.