employer cover photo
employer logo
employer logo

The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)
avatar

David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
5.0
Jan 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Money...wait, let me correct that: STUPID MONEY. In other restaurants, customers usually buy an entree each, and maybe an appetizer or bar drink, with the possibility of them grabbing something for dessert. Not at the Cheesecake Factory. Almost everyone orders dessert of some type, and most of the time they just get it to go (order it in a to-go container, take a few bites, then just close the lid). Each cheesecake slice is ~$10. That's 50% of what an entree averages, and it's almost assured that everyone gets dessert while they're there....and the best part is, even if they order it to go, they usually tip 20% as if they were eating it in-house. The money is amazing....IF you are hungry and grab it. There's always shifts to pick up, too. Just know, serving is the best way to make money there. As an example: today was Monday, and I worked 4:30-10pm. I made $200. I could have left at 8pm, but probably wouldn't have made more than $150 if I had left earlier. The money's there, you just have to be hungry and grab it.

Cons

It can be frustrating and physically exhausting. I average walking about 5 miles per shift. Also, your weekends go from "relax time" to "best way to make money". Additionally, the restaurant as a whole (specifically the servers) can be drama queens. It isn't the fault of the restaurant or the management...with a staff that large, it's bound to happen.

5.0
Nov 8, 2022

Great

Recommend
CEO approval
Business Outlook

Pros

Great great great great great

Cons

None that I can think of

4.0
Oct 12, 2022

Tips are good if you can handle high volume serving.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits Tips- I finished one year with $70,000 salary one year as server although working 40+ hrs a week. Other years 50-60 for full year at around 30 hrs a week. Hot Schedules- easy to change schedule POS system- very easy pos system compared to others Team environment- for most of my time there, there was a good team chemistry and staff supported one another. Management not so much maybe 1 out of 10 management would actually get hands on. Great training

Cons

Management Corporate puts pressure for sales on management who in turn will push employees. The average guest differs depending on location, my location there were a lot of tourists who did not tip and a lot of lower class people who were rude, ignorant, needy, then stiff on top of that. Although it was mainly luck of the draw a lot of good tips as well. The Manager who controls the schedule can make your job much worse. When there is favoritism for reasons other than work ethic and performance it becomes a problem which definitely was apparent at one time in my location.

Viewing 184 - 186 of 6,361 Reviews

Glassdoor has 6,510 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.