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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,357 total reviews)
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David Overton

72% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
5.0
Dec 2, 2021
Recommend
CEO approval
Business Outlook

Pros

The Cheesecake Factory has been a blessing to me as a server, you can always count on consistently making great money here. The staff between management and the rest of my coworkers are some of the nicest people I have ever had the pleasure of working with, you really feel as if management truly cares about you as a person. The benefits they offer as well are great. I truly look forward to going to work everyday at this job.

Cons

The only cons I can give about working here is that it is a very high volume restaurant and if you are not a strong server or used to dealing with large party’s of sometimes 20+ people, this may not be the job for you.

1.0
May 10, 2020

Be better

Recommend
CEO approval
Business Outlook

Pros

PTO is definitely a pro

Cons

Where to begin.... the company boasts about their mobility within the company and how great of a company they are to work for but this isn’t reflected in the actual work environment. Managers come and go, but some will not treat you with respect simply because “they’re in a bad mood”, that’s no excuse and makes the work environment very hard to work in. Opportunities for mobility are available but are offered based on relationships to management that don’t necessarily reflect work ethic. Schedules are merely suggestions (you will likely work wayyy more than you’re scheduled) and some management can disregard your life outside of work (although some will work with you). The amount of shifts i’ve worked that were over 6 hours without breaks are ridiculous, and no management will not accommodate for you - they often leave you and your coworkers to fend for yourselves. Expect zero opportunities for breaks if you’re busy - as often nobody is able to cover you (if one section of the restaurant is busy it’s likely that everyone is). Wish that things were better managed as it can be a fun work environment and a lot of the staff gets along well. Generally speaking - the values they stand for are not reflected in the workplace. My experience is not merely of a disgruntled employee, as there’s a constant cycling of employees every few months that acknowledge these conditions are not worth staying for.

5.0
Sep 4, 2019

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Met life long friends through this company. Worked here for 15 years. They are extremely accommodating with scheduling around family/school/life. They have an online scheduling system that is easy to pick up or release shifts. I learned a ton of customer service by working here and it really built up a great work ethic.

Cons

Can't really think of any

Viewing 19 - 21 of 6,357 Reviews

Glassdoor has 6,506 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.