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      The Cigna Group

      Engaged Employer

      The Cigna Group reviews

      3.5

      64% would recommend to a friend

      (6,803 total reviews)
      avatar

      David Cordani

      66% approve of CEO

      54% positive business outlook

      Ratings by demographic groups

      The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,803 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      7K reviews
      2.0
      Mar 7, 2018

      Customer Service Advocate (Proclaim System)

      Customer service advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Extensive 8 week classroom training. Benefits on day one. Lots of PTO hours and unplanned PTO hours. Positive atmosphere but that goes away once you get out of training.

      Cons

      They state that there are growth opportunities that are based on performance. But in reality you only have a good chance for growth and promotions if you’re “popular” and/or constantly kiss manager’s butts but don’t actually put in the hard work. CSA managers (not all, there are maybe 2 that don’t apply to this) make fun of employees and talk badly about particular employees to other employees who are in the same job position as them. They expect you to educate customer’s & to take your time with them and hit ridiculous metrics that are impossible for their expectations of being the customer’s advocate. There’s so much more I could put but these are the main cons of working at Cigna.

      1.0
      Feb 1, 2018

      Depends what you are looking for

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      i liked most of my co workers.

      Cons

      You don't need an education to move up. My lazy boss did not even have a bachelor's degree and I have my MBA. There are a lot of really stupid rules like if you call out sick the morning you are supposed to work, you get a strike. If you are sick it has to be at least the night or day before that you let them know you are sick. Last time I checked I am not a psychic and I cannot predict whenever I will get sick. Absolutely ridiculous. Pay was not good. If you suck up enough to certain people you will not be monitored as closely as others and will get away with not performing your job the way it should be. Majority of the jobs are boring monotonous cubicle dead end jobs. If that's what you're looking for then Cigna is right for you. Ironically for working for an insurance company the health benefits were not very good. Very high deductible plans if you want something affordable living on your low pay job. I still work within healthcare/insurance and now make over 30K more than I did working at Cigna, which shows you how low they pay compared to industry standards.

      1.0
      Jan 31, 2018

      Specialty Service Advocate

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no great reason to work for this company.

      Cons

      You have to be available 24/7. There is no work/life balance. They switch your schedule every 6 months and make your work mandatory overtime and mandatory weekends. Open 24/7 and you are required to work holidays. They give you PTO and tell you when you can take it. There’s no perks in working for a company that don’t appreciate your service.

      Viewing 442 - 444 of 6,803 Reviews
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      ReviewsThe Cigna Group reviews

      Glassdoor has 7,538 The Cigna Group reviews submitted anonymously by The Cigna Group employees. Read employee reviews and ratings on Glassdoor to decide if The Cigna Group is right for you.