The Cigna Group reviews

Constant change at all levels - reorganization, rolling out processes half-baked, no support when things go wrong, scrambling to plug holes. Company is losing a lot of talent - much of it people leaving to take better paying jobs elsewhere (40% better pay for the same mid-level salary job, in some cases). Cigna does not pay at the top of the market range for almost any role, so you need to negotiate hard with HR from day 1 to get as much money as you can. Multiple recent Town Hall events where someone asks about cost of living adjustment, and the answer is always that "We're a pay for performance organization; we will not consider this". Meanwhile, the rest of us are left to pick up the extra workload when someone leaves. It sometimes takes months for a replacement hire to be found. There's no extra pay or compensation for doing the extra work at this level. Bonus/merit is once a year in March. Also, there's a loyalty tax if you stay with this company. You get 2.5 - 3% raise each year but then new people come on board and make more in salary on day 1 than someone who has been in the role 10+ years. It's a shame. The company has 73,000 people, so if you want to advance your career, you have to network. It's about who you know, who you can get in good graces with, not what you know or how talented you might be. They preach a lot about diversity, equity and inclusion, but if you look at the Board and Executive Leadership Team, look at who is getting promoted with all of the constant changes and reorganizations, it's often white men. Not seeing a lot of women or people of color regularly being moved up the ladder.

The advocates don’t get paid enough for all the various types of calls that they have to handle. They take calls on benefits, claims, and more from customers, they take calls to assist providers and also brokers. Then they also take calls to troubleshoot internet issues for multiple Cigna sites. It’s a lot to learn how to navigate so many different systems and be able to properly help the callers in a decent amount of time.