Is The Cigna Group a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at The Cigna Group have rated their employer with 3.2 out of 5 stars in 52 Glassdoor reviews. This is a lower than average score with the overall rating of The Cigna Group employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at The Cigna Group now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at The Cigna Group .

Does The Cigna Group pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at The Cigna Group with 3.6 out of 5 stars based on 52 anonymously submitted employee reviews. This is 2.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at The Cigna Group.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (353) , Software Engineer (80) , Project Manager (66) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (57) , Director (53) , Claims Representative (50) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 573 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 443 reviews)); "Work from home is good" ((in 394 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 381 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 313 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 324 reviews)); "No training and coaching." ((in 138 reviews)); "bad managers are not removed" ((in 137 reviews)); "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." ((in 94 reviews)); "Layoffs are common and job stability is a concern" ((in 64 reviews))

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The Cigna Group

The Cigna Group Customer Service Representative CSR reviews

3.2

57% would recommend to a friend

(52 total reviews)

David Cordani

77% approve of CEO

67% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.6

Compensation and benefits

3.5

Career opportunities

3.4

Senior management

Customer Service Representative (CSR) employees have rated The Cigna Group with 3.2 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. The Cigna Group is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

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Reviews by job title

52 reviews

5.0

Feb 4, 2024

Great job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits Great pay Schedule good

Cons

Better explaining in training More learning videos

1.0

Feb 3, 2024

The culture was abysmal as was the turnover rate and organization when it came to training.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

There are lots of opportunities to move up, receive training in different, more difficult positions, and raises were guaranteed per year.

Cons

If you need training in your current position, forget about it. Also be sure to expect a high turnover rate when it comes to management and whomever you report to. Don't get too attached to your reporting manager or your current skill-set as they constantly need more people in other areas.

5.0

Jan 11, 2024

Good staff support

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Remote position, good call volume,

Cons

Constantly being monitored is really something I didn't like.

Viewing 10 - 12 of 52 Reviews

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Jobs at The Cigna Group

Customer Service Associate Representative - Accredo - Hybrid

Customer Service Associate Representative - Accredo - Hybrid

Client Service Consultant - Houston, TX(Hybrid)

Senior Director, US Employer Operations - Head of Medical Call Centers

Senior Director, US Employer Operations - Head of Medical Call Centers

The Cigna Group reviews FAQs

The Cigna Group reviews The Cigna Group Customer Service Representative (CSR) reviews

The Cigna Group

The Cigna Group Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great job

The culture was abysmal as was the turnover rate and organization when it came to training.

Good staff support

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