Is The Cigna Group a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at The Cigna Group have rated their employer with 3.2 out of 5 stars in 52 Glassdoor reviews. This is a lower than average score with the overall rating of The Cigna Group employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at The Cigna Group now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at The Cigna Group .

Does The Cigna Group pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at The Cigna Group with 3.6 out of 5 stars based on 52 anonymously submitted employee reviews. This is 2.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at The Cigna Group.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (353) , Software Engineer (80) , Project Manager (66) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (57) , Director (53) , Claims Representative (50) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 573 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 443 reviews)); "Work from home is good" ((in 394 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 381 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 313 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 324 reviews)); "No training and coaching." ((in 138 reviews)); "bad managers are not removed" ((in 137 reviews)); "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." ((in 94 reviews)); "Layoffs are common and job stability is a concern" ((in 64 reviews))

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The Cigna Group

The Cigna Group Customer Service Representative CSR reviews

3.2

57% would recommend to a friend

(52 total reviews)

David Cordani

77% approve of CEO

67% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.6

Compensation and benefits

3.5

Career opportunities

3.4

Senior management

Customer Service Representative (CSR) employees have rated The Cigna Group with 3.2 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. The Cigna Group is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

52 reviews

3.0

Apr 10, 2024

Ehh

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Some people and managers are great

Cons

They system issues are constant

4.0

Apr 2, 2024

Base pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Communication and great management awesome

Cons

Not a lot of time off allowed in the year

4.0

Mar 17, 2024

Great company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

401k and insurance benefits and discounts

Cons

hours and break time , are too short

Viewing 7 - 9 of 52 Reviews

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Jobs at The Cigna Group

Client Account Support Senior Analyst - Spanish - Houston Area - Hybrid

Client Account Support Senior Analyst - Spanish - Houston Area - Hybrid

Client Service Consultant - Houston, TX(Hybrid)

Client Service Consultant - Houston, TX(Hybrid)

Senior Director, US Employer Operations - Head of Medical Call Centers

The Cigna Group reviews FAQs

The Cigna Group reviews The Cigna Group Customer Service Representative (CSR) reviews

The Cigna Group

The Cigna Group Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Ehh

Base pay

Great company

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