Does The Escape Game pay their employees well?

According to anonymously submitted Glassdoor reviews, The Escape Game employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at The Escape Game . This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at The Escape Game ?

44% of The Escape Game employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Escape Game 3.1 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at The Escape Game ?

Game Guide (105) , Team Leader (42) , Guest Experience Specialist (19) , TL/GES/Trainer/Game Guide (14) , Assistant Manager (7) , Game Master (6) , Team Lead (6) , General Manager (4) , Manager (4) , Assistant Manager In Training (2) , Associate (2) , Customer Service (2) , Escape Room Game Master (2) , Guest Experience Coordinator (2) , Guide (2)

What are the pros of working at The Escape Game according to real employee reviews?

"It pretty fun and coworkers are great" ((in 30 reviews)); "The people are great!" ((in 26 reviews)); "2. Great culture" ((in 15 reviews)); "Growth opportunities if you are willing to suck up to the managers in charge of the schedule." ((in 6 reviews)); "Great benefits!" ((in 6 reviews))

What are the cons of working at The Escape Game according to real employee reviews?

"Low pay and will not recognize the teammates effort." ((in 33 reviews)); "Long hours depending on your role." ((in 15 reviews)); "Certain team members close to management gets passes on courtesy blocking games, offering high discounts, and bending rules that other team members of the same level would get in trouble for." ((in 12 reviews)); "Hourly managers have their pay actively cut in such a way as to make sure their overtime rate keeps them in poverty." ((in 10 reviews)); "No work life balance." ((in 6 reviews))

What are employees saying about The Escape Game layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Escape Game layoffs and their outlook for job security at The Escape Game in 2026.

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The Escape Game

The Escape Game reviews

3.1

44% would recommend to a friend

(307 total reviews)

Mark Flint

48% approve of CEO

43% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Career opportunities

2.9

Culture & values

2.6

Senior management

2.4

Compensation and benefits

The Escape Game has an employee rating of 3.1 out of 5 stars, based on 307 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Escape Game employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

307 reviews

2.0

May 18, 2026

Find something else

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Sometimes fun and that's all

Cons

They expect you to break your back for chump change. Weird, inconsistent rules.

2.0

May 18, 2026

Fun colleagues but toxic management and favoritism

Tl/ges/trainer/game guide

Recommend

CEO approval

Business Outlook

Pros

You meet some really fun people, and the growth is relatively quick.

Cons

The management team is very much a clique. They make it very known if they don't like you, and will treat you poorly. There is a lot of favoritism, and they let their favorites get away with a lot (such as laziness or call-outs) while immediately punishing others for making tiny mistakes. The training is extremely lackluster, because it's basically just "okay, just do it." instead of actual training. The management team is very gossipy, and will often disappear into the office to joke around instead of helping the team lead and game guides. It has progressively become a more toxic environment and the GM does not care whatsoever about the wellbeing of the staff whatsoever. They constantly watch you on the cameras and WILL call you out in front of everyone if one mistake is made.

3.0

May 2, 2026

Fun environment with free games, but favoritism exists

Guest experience specialist

Recommend

CEO approval

Business Outlook

Pros

Great to be able to play any of the games for free. Also it is a fun environment to be in with your team members.

Cons

I started at this location when they first opened and I have yet to be promoted as a Team Lead. I feel as if this company is very based on favoritism and I have tried to reach out to their HR and to no avail. There is possibly other reasons but for my well being since I still work here I will not disclose.

Viewing 7 - 9 of 307 Reviews

Jobs at The Escape Game

Hospitality Lead, Times Square, NY